Change Supervisor
1 month ago
Job Description Date: 19-Mar-2024
Role : ITSM-support for Hosting Services (Change Supervisor for Day2day Change management)
Number of positions : 1
Description:
Hosting Services is structured in Products & Services, delivering in 24x7 operations, including monitoring & back-up. Our operations are based on ITSM processes such as Incident Management, Problem Management, Change Management, Request Fulfilment, Knowledge Management.
Product & Service evolution is done applying agile methodologies. One of our main objectives is to increase automation and self-service of Hosting processes in order to enhance autonomy, simplify processes and increase the speed of delivery.
Our customers are IM Product & application owners as well as the entire Airbus Business. We trustfully work together with our partners from Network, IAM, ITSM, E2E Monitoring, CoC Tech, Services Integration, Security and Procurement.
Qualification & Experience:
We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change.
Are you ready to share this exciting challenge with us?
Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 3 of years of experience the domain
PRIMARY Skills- Primary skills, experience required for this role
Proven experience of designing, building, deploying or operating/ administrating infrastructure environments
Experience of distributed architectures, incl. network, private and public cloud, as well as different database designs
ITIL knowledge (v3 & v4)
ServiceNow skills (modules: CMDB & Reporting, Change & Request Mgt, Incident/ Problem & Knowledge Mgt)
Main activities and responsibilities (see below further information):
Change management
incident (INC, Knowledge (KM) and problem (PBI) management
CMDB management
Automation support
GOOD TO HAVE - Any additional expertise or knowledge of additional tools/software but not mandatory
Proven track record as service- or project-manager acting across a heterogeneous infrastructure landscape
Working experience in Agile Scrum and/or Kanban projects
Advanced level of English
Responsibilities for Day2day Change management
Check and improve the documentation quality of DI change requests, including a check on protected periods and Infrastructure Frozen Zone ruling & timeframes (perform a pre-check by getting in contact with Change Requestor before the Change Requestor present their changes to the DI-SIR Hosting board (= Change Advisory Board/ CAB)).
Prepare & moderate two CABs (Change Advisory Boards) with reliable data input (proper DI change request reporting), and assess the action plan presented by the Change Requestors in order to propose a risk mitigated action plan to the Airbus DI-Change-Manager (who is the Chairman of the DI-SIR Hosting board) and who will take the final decision to accept or reject changes:
DI-SIR Hosting board/ CAB
IM-CAB
Perform Emergency CABs and CAB follow-up meetings (after DI-SIR Hosting, if there are remaining open questions) with DI Change Responsible actors and nominated Focal-Points from IM domains (DC, DM, DO, DP, DS). The Airbus DI-Change-Manager is responsible for final decision
Establish and perform KPI reporting on monthly basis and present them to the Airbus DI-Change-Manager
Assure sustainable quality of changes by ensuring a regular closure follow-up of all DI- changes and launch following actions in case of deployment failures together with the responsible DI-Change-Requestors:
Root Cause Analysis (RCA) & lessons learnt (to be supported by an 8D-Quality-Analysis)
Risk mitigation action plan (to be applied precisely for similar change deployments in future)
6. Contribute to Change Management process and tool improvement initiatives:
Process Definition phase:
Attend process re-engineering, Proof of Concept and User Acceptance workshops,
Create and improve knowledge documentation, e.g. related to the Change process and Hosting’s Technical Change catalogue running on ServiceNow tool/ portal
Process Run phase
Push application of new/ updated documentation to the DI-Change- Requestors
Perform refresher trainings to the DI-Change-Requestors (online training to explain the documents and SNOW tool usage)
General behavior and attitude
This job requires the constant awareness of the compliance risks we face in day-to-day responsibilities. Continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.
The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.
Success Metrics
Success will be measured in a variety of areas, including but not limited to
Ensure the on-time delivery and quality of change reports
Propose next step improvements in order to mitigate the risk at change action implementation
Achieve the customer satisfaction while moderation change boards
Ability to understand a subject from change requesters during change boards, in order to assess and improve the change content
Ability to challenge the needs of change requesters and provide appropriate improvement steps
The role will have the following key outputs:
Strong link with the Airbus Commercial/DI departments
Proactive in providing guidance & inputs for the roadmap
Business advocacy measures
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Digital-
Change Manager
2 months ago
Bengaluru, India The Nielsen Company Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Civil Supervisor
1 month ago
Bengaluru, India Koncept Homes Full timeAs an interior designer, a site supervisor plays a crucial role in ensuring the successful execution of design projects. The site supervisor's responsibilities involve overseeing the construction and installation process, coordinating with various stakeholders, and ensuring that the project is completed according to the design specifications. Here is a job...
-
Shop Floor Supervisor
1 month ago
Bengaluru, India SHABARI Full timeJob Title: Shop Floor Supervisor Job Summary: We are seeking a skilled and experienced Shop Floor Supervisor to oversee the production processes in our fabrication industries / steel iron or machinery automation industries. The Shop Floor Supervisor will be responsible for managing the work flow, creating work schedules, giving directions, and training new...
-
Site Supervisor
1 month ago
Bengaluru, India Mahindra group limited Full timeInspecting construction sites regularly to identify and eliminate potential safety hazards. Supervising and instructing the construction team as well as subcontractors. Educating site workers on construction safety regulations and accident protocol. Enforcing site safety rules to minimize work-related accidents and injuries. Handling site accidents in...
-
Site Supervisor
1 month ago
Bengaluru, India gullymarketing Full timeCivil site supervisor typically performs the responsibilities: - Inspecting construction site occasionally to identify and remove potential safety hazards. - Overseeing, managing, and instructing the construction team, as well as contractors and subcontractors - Enlightening site workers on construction safety regulations and guidelines, and accident...
-
Security Supervisor
2 days ago
Bengaluru, India Hilton Full timeSecurity Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Safety Supervisor
4 weeks ago
Bengaluru, India Traditional Steps Associate Full time**Responsibilities Of Safety Supervisors** - Are responsible and accountable for their team’s health and safety performance; - Conduct informal health and safety meetings with their employees at least monthly; - Enforce all safe systems of work procedures that the Departmental Manager has issued; - Report to the Departmental Manager any weaknesses in the...
-
Solar Site Supervisor
4 weeks ago
Bengaluru, India Sun Share Energy Full timeSunShareEnergyis #hiringimmediately Site Supervisor Site Supervisor - Solar Scope of Position: The site supervisor is responsible for all aspects of solar farm operations, including personnel safety, oversee daily work activities, review work schedules, scheduling maintenances, maintaining project availability, the training and safety of all technicians, and...
-
Civil Site Supervisor
4 weeks ago
JP Nagar, Bengaluru, Karnataka, India Unity Infrastructure Full timeWe are looking to employ a dedicated and experienced site supervisor to oversee construction projects and supervise the construction team. The site supervisor's responsibilities include ordering building supplies, scheduling equipment maintenance as needed - Inspecting construction sites regularly to identify and eliminate potential safety hazards. -...
-
Hedge Fund Supervisor 1
4 weeks ago
Bengaluru, India RSM US LLP Full timePosition Summary: RSM US LLP is looking for a Tax Supervisor to join our expanding Investment Fund practice. This role provides an opportunity to join a high-performing, high-growth team while working with complex clients in the Investment Fund industry. As a Tax Supervisor, you will be responsible for the following job duties that are focused around two...
-
Hedge Fund Supervisor 1
4 weeks ago
Bengaluru, India RSM US LLP Full timeRSM US LLP is looking for a Tax Supervisor to join our expanding Investment Fund practice. This role provides an opportunity to join a high-performing, high-growth team while working with complex clients in the Investment Fund industry. As a Tax Supervisor, you will be responsible for the following job duties that are focused around two core concepts: your...
-
Site Supervisor
1 month ago
Bengaluru, India ARCHINEERS Full time**Site Supervisor** **Job Title**: Site Supervisor Qualification: Bachelors degree in Interior Design or D Arch or Diploma In Civil Experience:2-3 Years (from Interior design field) Employment Type: Full Time Location: Bangalore(Vijayanagar) **Roles & Responsibilities**: - This is a full-time on-site and office job role for an Interior Designer. -...
-
Supervisor - Tele Sales
4 weeks ago
Jayanagar, Bengaluru, Karnataka, India Mpower HR Full timeShould be willing to work in morning shift 8 am to 5pm or 11 pm to 8pm. Tele sales Supervisors can be assigned to any of the shift based on the business requirement Each day leads will be assigned to Tele sales executive. Supervisors need to achieve their individual targets and also manage Tele sales executive of minimum 3 and achieve sales targets. There...
-
Supervisor, Contracts
1 week ago
Bengaluru, India ICON Full timeRecognize, exemplify and adhere to ICON's values which are based on our commitment to People, Clients and Performance. **Contract/Change Order Development** - The role of the Supervisor is to coordinate, develop, negotiate, and execute all client/sponsor contracts and change orders for newly awarded and on-going projects. - Assist Contracts Managers in...
-
Security Supervisor
2 days ago
Bengaluru, India Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Package Inside Supervisor
5 days ago
Bengaluru, India UPS India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Transactions Supervisor
6 days ago
Bengaluru, India JPMorgan Chase & Co Full time**JOB DESCRIPTION** Job Responsibilities** Manage day to day Process Operations Ensure COAL orders are processed accurately and within SLA Refer problem / Identify issues on assigned queues and escalate occurrences to team leader or supervisor Ensure adherence to departmental policies and procedures Responsible for routine decisions and determination of...
-
Assistant Supervisor
1 month ago
Bengaluru, India Aadhaan Solutions Full timeHi, **Greetings from Adhaan Solutions!!!** **We are currently hiring for "Assistant Supervisor - Operations" for Bangalore location.** **Location : Preferabaly people who can relocate to Bangalore.** **Work from office.** **6 days working.** - Keep a check on Loading / Unloading of the packages by the CHA and ensuring that all consignments are properly...
-
Assistant Supervisor
1 month ago
Bengaluru, India Aadhaan Solutions Full timeHi, **Greetings from Adhaan Solutions!!!** **We are currently hiring for "Assistant Supervisor - Operations" for Bangalore location.** **Location : Preferabaly people who can relocate to Bangalore.** **Work from office.** **6 days working.** - Keep a check on Loading / Unloading of the packages by the CHA and ensuring that all consignments are properly...
-
Supervisor - Technology Services
4 weeks ago
Bengaluru, India Koch Business Solutions India Full time**Description** The ‘Supervisor - Technology Services’ role reports within the Koch Global Services (KGS) India organization, Bangalore which operates under the under the legal entity name, Koch Business Solutions India Pvt Ltd. The purpose of this position is to provide people leadership, management, and guidance to the new capability in Telecom that...