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Administrator, BXT, Amazon
4 months ago
Key job responsibilities
•Employee case management (SIM-T/mailbox)
•Process reimbursement benefit adjudication
•Process manual enrollment/withdrawal
•Process vendor & payroll reporting
•Perform audits and control checks
•Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.
•Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
•Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
•Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
•Provide required support to SME/Team Manager for Dive deep into data and benefits stats reporting.
•Liaise with internal (support teams like Payroll, Employee resource center, Exits, Onboarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.
About the team
Benefits Experience & Technology Service Excellence (BXT-SE) provides day-to-day enrollment services support, tier 2 service support for non-US countries, adjudications for exceptions and reimbursements. India Hub Team manages the delivery of benefits operations for Amazonians working in the APAC, MEA and US regions.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 6+ months of human resources experience- 6+ months of customer service experience
- 6+ months of Microsoft Office products and applications experience
- High school or equivalent
- Experience in confidential environments
PREFERRED QUALIFICATIONS
- 1+ years of human resources experience- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience