Customer Service Representative

4 weeks ago

Gurugram, India MattsenKumar Full time
Job Category: Work From Office Job Type: Full Time Job Location: Gurugram

Job Location: GGN WFO

General Description

Interacting with customers and their information regularly, promptly responding to all inquiries courteously and efficiently, providing information about product features, and assisting customers when they are faced with problems or need information to ensure customer information is updated accurately.

Key responsibilities & Accountabilities

Job Description [Mandate]

Help customers with complaints and questions; provide customers with information about products and services. Ensure the delivery of BGO and client metrics and meet expectations regularly. Ensure customer satisfaction and provide professional customer support. Update customer files with appropriate information, ensuring that information placed in customer files follows regulatory, client-specific, and corporate guidelines. Engage with customers on all inbound/outbound calls, emails, and other communication channels as applicable and/or support updating customer account information.

Education Requirement [Mandate]

Any Graduate

Mandatory Profile Requirements (Competencies & Skills)

1 Year experience in Email International Process. Expresses and transmits information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback; summarizes information according to the audience in order to promote engagement and increase understanding. Can break down a situation into smaller pieces to identify key issues, figuring out cause-and-effect relationships in order to solve. Uses logic and analytical methods to come to a realistic solution. Provides superior service to both internal and external customers. Able to anticipate, diffuse and resolve disagreements, confrontations, tensions and complaints in a practical and constructive manner in order to achieve results, solve service delivery difficulties, gain acceptance to plans, policy implementation and proposals. Works in a well ventilated office. Must be flexible to work on various shifts as required. Frequent sitting, talking on the phone, repetitive typing and writing.

Desired Profile Requirements [Good to have]

NA

Special Requirements/Certification [Optional]

NA

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