Network Engineer
4 weeks ago
The Purpose of This Role
The Telecom Expense Management team under Data Center & Network Services (DCNS) group within Fidelity Business Services India Pvt Limited manages the Circuit Provisioning & Telecom Expense Management function. This group caters in procuring Telecom Circuits for Fidelity Data Centers, Campus Sites, Investor Centers, Co-Lo & Customer locations. This also includes Invoice Management & Approvals. In addition, it also procures Market Data Feeds for Fidelity Capital Markets and manages their billing processes.
The Value You Deliver
Circuit Order Management which includes requirements gathering and validation prior to order submission.
Attend weekly vendor calls to know the status of the Circuit orders & provide updates to the stakeholders.
Coordinate the Circuit test and turn-up with Telco’s, Engineers, and Regional Technicians.
Solve order issues and handle escalations.
Handle Invoice Approvals that include Invoice validations, processing & auditing.
Manage Circuit Inventory build & Maintenance which includes quarterly audit of Invoice Exceptions.
Identify billing discrepancies & File disputes with carriers and track the same to closure.
Report generation related to Business Unit Spend using MS Excel / Power BI & Tableau
Good Understanding of Telecom Contracts terms and conditions.
The Skills that are Key to this role
Technical / Behavioral
Knowledge of various Telecom Circuits. (DSL, DS1, DS3, OC3, ISDN BRI etc.)
In-depth knowledge of MS Excel, including Word & SQL.
Inventory Management & batch uploads.
Knowledge of Telecom vendor billing platforms and invoice procedures
Strong Project Management & Vendor Management skills.
Excellent communication skills both verbal and written.
Strong interpersonal and customer service skills.
Self-motivated, independent, positive, friendly, and enthusiastic
Able to learn quickly and perform at a high level in a fast-paced environment.
Excellent communicator.
The Skills that are Good to Have for this role.
Knowledge of Calero/Rivermine Telecom Expense Management tool will be an added advantage.
Working knowledge of Tableau / Power BI and other Analytical tools.
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