Service Implementation/Lifecyle Manager
3 months ago
about the role
As a SIE/SLM Process OPS, your role is to facilitate and improve the work of operational teams during the build and run phases of OCB’s offers. The objective is to maintain the coherence between the Information System, the operational procedures and the marketed offers. In order to do so, you gather marketing needs and diffuse them in the standards processes and the configurations of the operational information system.
:
Collect and analyze business needs and the vision from the Product Owner. Translate them into tool modelizations, procedures and trainings. Analyze the impact of the new product on processes, organizations and operational tools, propose the necessary adaptations and request validation from business experts.
Document the procedures related to the new product, up to the work instruction level (migration plans, user support guides, detailed procedures, ...)
Coordinate the contribution of the various business, technology, quality and tools experts for the activities under his responsibility. Harmonize the design of new services within existing commercial and technical catalogs.
Produce the deliverables required for the adaptation of existing processes, procedures and tools.
Ensure that the proposed solution is well aligned with the overall strategy and process directions of Customer Journey Factory.
Build training materials and conducts training sessions to ensure that operational teams acquire the necessary know-how to properly operate the service.
Participate in the launch of the service and support the operational teams to manage the implementation of the first customers (as part of the pilot phases).
Participate in the follow-up of the improvement plans of the OCB offers, adapting tools and procedures according to new needs appearing during offer’s life.
The SIE is in charge of following activities :
Be the primary point of contact in regards to his/her area of expertise towards Marketing, along project duration
Contribute to product Business Case definition by consolidating costs related to processes adaptation
Analyze impacts of new product introduction on processes, operational teams & organization and tools; propose related adaptation and seek for process owners approval
Define operational business requirements, consolidate arguments to justify required processes & tools adaptation
Harmonize new products & services conception within commercial and technical catalogs
Define, closely with IT stakeholders, end-to-end test plans; lead and/or execute testing phase, define corrective actions in order to guarantee proper tools set-up as defined to final end users
Document product related processes up to working instructions level (migration plan, user guidelines, detailed procedures…)
Build training modules, lead & conduct training sessions to ensure operational teams are in position to operate new product
Be involved in product launch phase, be in support of operational teams during first customers set-up and implementation (including Pilot Phase)
Build and finalize formal handover towards lifecycle manager at the end of the project phase
All along the project duration, in accordance with the Project Manager, provide expected deliverables depending on defined project methodology (planning, process work stream description, risk management, activity reporting, etc.)
about you
Ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.
High level of autonomy & being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.
Project management skills
Knowledge of IT and the Cloud
You like to work in an AGILE method and team work.
Good interpersonal skills, a sense of communication and animation
Fluent in French / English
A good knowledge of ITIL processes
Certifications: ITILv4, SYNERGY, PMP, SAFE or equivalent would be an advantage
additional information
Experience
Engineering or Business Administration degree with experience in Telecommunication
8 years+ experience preferably in multinational business environment (preferably on Cloud offers)
behavioral skills skill target proficiency level expected
1 agility - advanced
2 flexibility - proficient
3 innovation - advanced
4 results driven - expert
5 communication - advanced
6 prioritization and balance - advanced
professional skills skill target proficiency level expected
1 global effectiveness - advanced
2 customer service orientation - expert
3 operational and financial excellence - proficient
4 knowledge and development - advanced
5 teamworking and networking - expert
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
-
Implementation Manager
1 month ago
Gurugram, India SOTC Travel Ltd. Full timePurpose of Role Account Implementation1. Responsible for new client account implementation & new product roll out for existing customers2. Responsible for maintaining thorough documentation for all implementations3. Project Manage all implementations until Go Live4. Manage client expectations during the client implementation period by discussing progress...
-
Implementation Manager
4 weeks ago
Gurugram, India SOTC Travel Ltd. Full timePurpose of Role Account Implementation1. Responsible for new client account implementation & new product roll out for existing customers2. Responsible for maintaining thorough documentation for all implementations3. Project Manage all implementations until Go Live4. Manage client expectations during the client implementation period by discussing progress...
-
Implementation Manager
4 weeks ago
Gurugram, India SOTC Travel Ltd. Full timePurpose of Role Account Implementation 1. Responsible for new client account implementation & new product roll out for existing customers 2. Responsible for maintaining thorough documentation for all implementations 3. Project Manage all implementations until Go Live 4. Manage client expectations during the client implementation period by discussing...
-
Loan Ops
2 months ago
Gurugram, Haryana, India CRISIL Full timeThorough understanding of Loan product Lifecyle with exposure across various Loan management systems, documentation, closing, funding, and post closure servicing of transactions. - Sound understanding of loan products; policies and processes; documentation requirements; risk systems, including loan origination systems; limits and exposure management; legal...
-
Service Implementation Expert
6 months ago
Gurugram, Haryana, India Orange Full time**role purpose** In the scope of OBS offer development, this role is a key actor of product/service development projects. He/she designs and adapts the processes & tools in order to deploy new products and evolutions within the operational entities. Moreover, ensures the delivery of the projects on time and on budget while ensuring end-to-end quality of the...
-
Director – Corporate Services
7 months ago
Gurugram, India Corporation Service Company Full timePosition Title : Director Corporate Services Location : Gurugram, Haryana Work Hours : 45 hours per week Work Mode : Onsite Position Overview: We are seeking an accomplished professional to join our leadership team as a Director, responsible for driving Global Business Development, Financial Strategy, and providing overall leadership in...
-
gurugram, India NF Infratech Service Pvt. Ltd. Full timeProfile: E-commerce Project ManagerKey Responsibilities:1. Demand Generation and customer relationship management:·Manage and scale ongoing e-commerce programs with enterprise organizations ·Coordinate with client procurement officials and end customers for sales and promotional events· Monitor website performance, traffic, and conversion rates using...
-
Implementation Conversion Manager
1 month ago
Gurugram, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%What you will be doingWorked with PMP solution architect, Pre-Sales, RFP domainTo work as key part of GBPO vision to support a consulting led Transformations.To understand business...
-
Implementation Conversion Manager
3 months ago
Gurugram, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% What you will be doing Worked with PMP solution architect, budgeting, transformation domain To work as key part of GBPO vision to support a consulting led...
-
ERP Implementation
6 months ago
Gurugram, Haryana, India Petals Pre School Full timeERP Implementation to analyse, plan and drive the implementation of the Enterprise Resource Planning (ERP) solution using Microsoft Dynamics 365. The Project Manager (PM) will help to execute and improve the key service delivery processes for this project and ensure that the correct metrics and Key Performance Indicators are in place. The role of the...
-
Data Engineer Lead
2 weeks ago
Gurugram, India Canara HSBC Life Insurance Full timeThis role will be responsible for working with the engineering team and be hands on handling end-to-end data Lifecyle management. With primary focus on data pipeline creation, scripting to transform, cleanse & process data. Schedule, monitor & deploy the data pipelines.Work on data movement from one system to another involving legacy system & cloud...
-
Canara HSBC Life Insurance | Data Engineer Lead
3 weeks ago
gurugram, India Canara HSBC Life Insurance Full timeThis role will be responsible for working with the engineering team and be hands on handling end-to-end data Lifecyle management. With primary focus on data pipeline creation, scripting to transform, cleanse & process data. Schedule, monitor & deploy the data pipelines. Work on data movement from one system to another involving legacy system & cloud system....
-
Data Engineer Lead
2 weeks ago
Gurugram, India Canara HSBC Life Insurance Full timeThis role will be responsible for working with the engineering team and be hands on handling end-to-end data Lifecyle management. With primary focus on data pipeline creation, scripting to transform, cleanse & process data. Schedule, monitor & deploy the data pipelines.Work on data movement from one system to another involving legacy system & cloud...
-
Canara HSBC Life Insurance | Data Engineer Lead
2 weeks ago
gurugram, India Canara HSBC Life Insurance Full timeThis role will be responsible for working with the engineering team and be hands on handling end-to-end data Lifecyle management. With primary focus on data pipeline creation, scripting to transform, cleanse & process data. Schedule, monitor & deploy the data pipelines.Work on data movement from one system to another involving legacy system & cloud...
-
Canara HSBC Life Insurance | Data Engineer Lead
3 weeks ago
gurugram, India Canara HSBC Life Insurance Full timeThis role will be responsible for working with the engineering team and be hands on handling end-to-end data Lifecyle management. With primary focus on data pipeline creation, scripting to transform, cleanse & process data. Schedule, monitor & deploy the data pipelines. Work on data movement from one system to another involving legacy system & cloud system....
-
Project Manager
1 week ago
Gurugram, India NF Infratech Service Pvt. Ltd. Full timeProfile: E-commerce Project Manager Key Responsibilities:1. Demand Generation and customer relationship management: ·Manage and scale ongoing e-commerce programs with enterprise organizations ·Coordinate with client procurement officials and end customers for sales and promotional events · Monitor website performance, traffic, and conversion rates...
-
Project Manager
1 week ago
Gurugram, India NF Infratech Service Pvt. Ltd. Full timeProfile: E-commerce Project ManagerKey Responsibilities:1. Demand Generation and customer relationship management:·Manage and scale ongoing e-commerce programs with enterprise organizations ·Coordinate with client procurement officials and end customers for sales and promotional events· Monitor website performance, traffic, and conversion rates using...
-
Project Manager
1 week ago
Gurugram, India NF Infratech Service Pvt. Ltd. Full timeProfile: E-commerce Project ManagerKey Responsibilities:1. Demand Generation and customer relationship management:·Manage and scale ongoing e-commerce programs with enterprise organizations ·Coordinate with client procurement officials and end customers for sales and promotional events· Monitor website performance, traffic, and conversion rates using...
-
gurugram, India SOTC Travel Ltd. Full timePurpose of Role Account Implementation1. Responsible for new client account implementation & new product roll out for existing customers2. Responsible for maintaining thorough documentation for all implementations3. Project Manage all implementations until Go Live4. Manage client expectations during the client implementation period by discussing progress...
-
Manager Company Secretarial
7 months ago
Gurugram, India Corporation Service Company Full timeDesignation : Manager, Company Secretary Location : Gurugram, Haryana Schedule : 45 hours per week Onsite Responsibilities: Manages and oversee the portfolio of client companies by providing them all types of corporate, business, management, and administration services. Ensures compliance with the company’s ordinance, listing rules...
