Service Implementation/Lifecyle Manager

1 month ago

Gurugram, India Orange Business Services Full time

about the role

As a SIE/SLM Process OPS, your role is to facilitate and improve the work of operational teams during the build and run phases of OCB’s offers. The objective is to maintain the coherence between the Information System, the operational procedures and the marketed offers. In order to do so, you gather marketing needs and diffuse them in the standards processes and the configurations of the operational information system.

:

Collect and analyze business needs and the vision from the Product Owner. Translate them into tool modelizations, procedures and trainings. Analyze the impact of the new product on processes, organizations and operational tools, propose the necessary adaptations and request validation from business experts.

Document the procedures related to the new product, up to the work instruction level (migration plans, user support guides, detailed procedures, ...)

Coordinate the contribution of the various business, technology, quality and tools experts for the activities under his responsibility. Harmonize the design of new services within existing commercial and technical catalogs.

Produce the deliverables required for the adaptation of existing processes, procedures and tools.

Ensure that the proposed solution is well aligned with the overall strategy and process directions of Customer Journey Factory.

Build training materials and conducts training sessions to ensure that operational teams acquire the necessary know-how to properly operate the service.

Participate in the launch of the service and support the operational teams to manage the implementation of the first customers (as part of the pilot phases).

Participate in the follow-up of the improvement plans of the OCB offers, adapting tools and procedures according to new needs appearing during offer’s life.
 

The SIE is in charge of following activities :
Be the primary point of contact in regards to his/her area of expertise towards Marketing, along project duration
Contribute to product Business Case definition by consolidating costs related to processes adaptation
Analyze impacts of new product introduction on processes, operational teams & organization and tools; propose related adaptation and seek for process owners approval
Define operational business requirements, consolidate arguments to justify required processes & tools adaptation
Harmonize new products & services conception within commercial and technical catalogs
Define, closely with IT stakeholders, end-to-end test plans; lead and/or execute testing phase, define corrective actions in order to guarantee proper tools set-up as defined to final end users
Document product related processes up to working instructions level (migration plan, user guidelines, detailed procedures…)

Build training modules, lead & conduct training sessions to ensure operational teams are in position to operate new product
Be involved in product launch phase, be in support of operational teams during first customers set-up and implementation (including Pilot Phase)
Build and finalize formal handover towards lifecycle manager at the end of the project phase
All along the project duration, in accordance with the Project Manager, provide expected deliverables depending on defined project methodology (planning, process work stream description, risk management, activity reporting, etc.)


about you

Ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.

High level of autonomy & being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.

Project management skills

Knowledge of IT and the Cloud

You like to work in an AGILE method and team work.

Good interpersonal skills, a sense of communication and animation

Fluent in French / English

A good knowledge of ITIL processes

Certifications: ITILv4, SYNERGY, PMP, SAFE or equivalent would be an advantage
 


additional information

Experience

Engineering or Business Administration degree with experience in Telecommunication

8 years+ experience preferably in multinational business environment (preferably on Cloud offers)

behavioral skills skill target proficiency level expected

1 agility - advanced

2 flexibility - proficient

3 innovation - advanced

4 results driven - expert

5 communication - advanced

6 prioritization and balance - advanced

professional skills skill target proficiency level expected

1 global effectiveness - advanced

2 customer service orientation - expert

3 operational and financial excellence - proficient

4 knowledge and development - advanced

5 teamworking and networking - expert


department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

  • Manager Implementation Services

    4 weeks ago

    gurugram, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon-ASF/DLF/Noida Business Analyst- Implementation Services What can you expect? The candidate in this role will be responsible for calculation programming, data installations, and automation support and testing on various tools during different stages of implementation. This...

  • Manager Implementation Services

    1 month ago

    gurugram, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon-ASF/DLF/Noida Business Analyst- Implementation ServicesWhat can you expect?The candidate in this role will be responsible for calculation programming, data installations, and automation support and testing on various tools during different stages of implementation. This includes the...

  • Manager Implementation Services

    1 month ago

    Gurugram, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon-ASF/DLF/Noida Business Analyst- Implementation ServicesWhat can you expect?The candidate in this role will be responsible for calculation programming, data installations, and automation support and testing on various tools during different stages of implementation. This includes the...

  • Manager Implementation Services

    1 month ago

    Gurugram, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon-ASF/DLF/Noida Business Analyst- Implementation Services What can you expect? The candidate in this role will be responsible for calculation programming, data installations, and automation support and testing on various tools during different stages of implementation. This...

  • Manager Implementation Services

    1 month ago

    gurugram, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon-ASF/DLF/Noida Business Analyst- Implementation ServicesWhat can you expect?The candidate in this role will be responsible for calculation programming, data installations, and automation support and testing on various tools during different stages of implementation. This includes the...

  • Manager Implementation Services

    1 month ago

    Gurugram, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon-ASF/DLF/Noida Business Analyst- Implementation ServicesWhat can you expect?The candidate in this role will be responsible for calculation programming, data installations, and automation support and testing on various tools during different stages of implementation. This includes the...

  • Manager Implementation Services

    4 weeks ago

    gurugram, India Mercer Full time

    Mercer is seeking candidates for the following position based in the Gurgaon-ASF/DLF/Noida Business Analyst- Implementation ServicesWhat can you expect?The candidate in this role will be responsible for calculation programming, data installations, and automation support and testing on various tools during different stages of implementation. This includes the...

  • Loan Ops

    2 weeks ago

    Gurugram, Haryana, India CRISIL Full time

    Thorough understanding of Loan product Lifecyle with exposure across various Loan management systems, documentation, closing, funding, and post closure servicing of transactions. - Sound understanding of loan products; policies and processes; documentation requirements; risk systems, including loan origination systems; limits and exposure management; legal...

  • Service Implementation Expert

    5 months ago

    Gurugram, Haryana, India Orange Full time

    **role purpose** In the scope of OBS offer development, this role is a key actor of product/service development projects. He/she designs and adapts the processes & tools in order to deploy new products and evolutions within the operational entities. Moreover, ensures the delivery of the projects on time and on budget while ensuring end-to-end quality of the...

  • Director – Corporate Services

    5 months ago

    Gurugram, India Corporation Service Company Full time

    Position Title : Director Corporate Services Location : Gurugram, Haryana Work Hours : 45 hours per week Work Mode : Onsite Position Overview: We are seeking an accomplished professional to join our leadership team as a Director, responsible for driving Global Business Development, Financial Strategy, and providing overall leadership in...

  • Lekha Service | Information Technology Intern | gurugram

    2 days ago

    gurugram, India Lekha Service Full time

    About the Company - Lekha Service is a new age finance company providing services in diverse field of through technology and ITAbout the Role - Candidate will be responsible for managing information technology function for the company and its divisionsResponsibilities -Managing ComputersData ExtractionWeb scrapping Managing emails.SMS and Whatsapp...

  • Implementation Project Manager

    1 month ago

    gurugram, India Promaynov Full time

    Position: Implementation Project Manager Open Position 1 Location Bangalore Exp 12Years Promote the Technical Policy and make the project team adopt it. Depending on the skills of the project team you design or coach the project team for the software architecture and technical architecture. Coordinate and setup a collaborative framework with...

  • Implementation Project Manager

    2 months ago

    Gurugram, India Promaynov Full time

    Position: Implementation Project Manager Open Position 1 Location Bangalore Exp 12Years Promote the Technical Policy and make the project team adopt it. Depending on the skills of the project team you design or coach the project team for the software architecture and technical architecture. Coordinate and setup a collaborative framework with...

  • Implementation Project Manager

    3 weeks ago

    gurugram, India Promaynov Full time

    Position: Implementation Project Manager Open Position 1 Location Bangalore Exp 12Years Promote the Technical Policy and make the project team adopt it. Depending on the skills of the project team you design or coach the project team for the software architecture and technical architecture. Coordinate and setup a collaborative framework...

  • Implementation Conversion Manager

    1 month ago

    Gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%What you will be doingWorked with PMP solution architect, budgeting, transformation domainTo work as key part of GBPO vision to support a consulting led Transformations.To...

  • Implementation Conversion Manager

    2 days ago

    Gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%What you will be doingWorked with PMP solution architect, Pre-Sales, RFP domainTo work as key part of GBPO vision to support a consulting led Transformations.To understand business...

  • Implementation Conversion Manager

    1 month ago

    Gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% What you will be doing Worked with PMP solution architect, budgeting, transformation domain To work as key part of GBPO vision to support a consulting led...

  • ERP Implementation

    5 months ago

    Gurugram, Haryana, India Petals Pre School Full time

    ERP Implementation to analyse, plan and drive the implementation of the Enterprise Resource Planning (ERP) solution using Microsoft Dynamics 365. The Project Manager (PM) will help to execute and improve the key service delivery processes for this project and ensure that the correct metrics and Key Performance Indicators are in place. The role of the...

  • Service Manager

    7 months ago

    Gurugram, India JSB Group Full time

    We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.Responsibilities:Delegating and...

  • Manager Company Secretarial

    5 months ago

    Gurugram, India Corporation Service Company Full time

    Designation : Manager, Company Secretary Location : Gurugram, Haryana Schedule : 45 hours per week Onsite Responsibilities: Manages and oversee the portfolio of client companies by providing them all types of corporate, business, management, and administration services. Ensures compliance with the company’s ordinance, listing rules...