Senior Cloud Technical Analyst

4 weeks ago

Bengaluru, India Oracle Full time

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

We are looking for Support engineer is to fix and resolve highly sophisticated problems. 

The key skills put to use daily are - a high level of middleware skills, Oracle products knowledge, and problem-solving skills.

As a L1 engineer provide front-line support to Retail cloud SaaS customers.

Enable cloud operations to resolve customer issues and requests through sharing standard methodologies, training, tooling, and directly resolving issues.

Act on behalf of the customer, partnering with engineering, cloud infrastructure teams, and customer support teams to restore customer availability or assist with implementations.

Proactively supervise customer issues until they are fully resolved, keeping the customer advised along the way.

Address support requests that are raised to the operations team from other teams.

Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future improvements.

Excellent solid grasp in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments.

WebLogic Administration with expertise in Installation, Configuration, Fix, Performance Tuning, and deploying applications In Production and Development Environments

Cluster configuration for achieving load balancing and failover mechanism.

JDBC - connection pool and multi-data source configured with Oracle DBA and other RDBMS.

Deploying the JAR, WAR, and EAR files in standalone and clustered environments.

Node Manager Configuration remote managed server start and stop.

Tuning the JVM heap to increase the number of clients accessing the applications.

Good Debugging and fix skills on application servers like Weblogic, and Tomcat.

Supervising and analyzing resources, standard logs, application logs, and domain logs.

Extensive knowledge of Configuring WebLogic server instances into WebLogic clusters for high availability.

Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation.

Candidate must have knowledge about logging/supervising tools like Prometheus, Grafana, Oracle Enterprise Manager, ELK, and Thousand Eye.

Demonstrate a deep understanding of Linux, networking, application performance, and database.

Document customer issues and other relevant details as part of continuous support and improvement.

Continually improve skills through work experience and training.

Kubernetes Installation and Configuration Fundamentals

Managing the Kubernetes API Server and Pods

Managing Kubernetes Controllers and Deployments

Configuring and Managing Kubernetes Storage and Scheduling

Maintaining, Monitoring and Solve Kubernetes
 

Qualifications:

Bachelor’s or Master’s degree in Computer Science, MIS, or another technical field or equivalent work experience.

Extensive experience in ORACLE WebLogic Server in 24x7 Production environments.

Basic understanding of application support in Docker and Kubernetes platforms.

Expertise in application server/system management in a production environment.

Flexible to work in shifts including nights and ready to accept On-call 24/7 responsibility including Weekends and Public holidays.

Working experience in Hosted environments following a Ticketing Process/Service management tool.

Customer focus with a passion for delighting customers.

Understanding of cloud concepts, platforms, and application administration.

Experience in cloud technical support, operations, application support, or similar.

Excellent verbal, written communication, and interpersonal skills

Diligent and capable of working on multiple problems at once.

Able to work in a fast-paced team environment.

Must be a motivated, great teammate with the ability to work multi-functionally with a "can-do" and "do-it-right" attitude and willingness to mentor others.

Must be a self-starter and constantly think of a way to improve the work.

Help foster good operation support practices.

Solid great teammate so you demonstrate each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, and technology features – and use this learning to deliver value to customers daily.

High flexibility so you remain agile in a constantly evolving business and organizational environment.

Good To Have:

Basic understanding of Cloud (Any)

Understanding of SQL and database is a plus

 ITIL Framework 

Experience deploying SaaS applications is preferable Technology Certifications are a plus; OCA/OCP.
 

Note: Shift working is mandatory. The candidate should be open for the morning, evening, and night shifts on a rotation basis

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