Site Lead
5 months ago
We're seeking a Station Manager for Delivery Station for our managing our Delivery Operations. In this role you will be responsible for managing a delivery site in performance management and driving the operational plan.
Title: Site Lead - Delivery Station
Location: Vijayawada, Andhra Pradesh
Essential Functions
- Working with the Cluster Operations Manager to ensure smooth function of the Amazon transportation operations
- Preparation of manpower roster for daily operations in lines with the organizational rules & guidelines
- Executing the delivery process from delivery station to customer address
- Monitoring daily station operations & ensure that organizational targets are met without any compromise on Customer Promise and associate Safety
- Executing the package pick-up process from customer address to delivery station & connecting the same to origin
- Executing the package pick-up process from seller & connecting that to respective node/ delivery hub
- Ensure enough bandwidth in delivery team to ensure peak time delivery management
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement
- Asset & infrastructure management which includes maintenance & upkeep, accounting, distribution & custody
- Conduct of various associate engagement activities to ensure smooth operations
Essential Skills
- Strong leadership capabilities and people management skills
- Ability to work in ambiguous situations
- Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
BASIC QUALIFICATIONS
- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience-
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