Senior NOC Engineer

3 weeks ago

Hyderabad, India Freshworks Full time
Job Description

JD :Overview of the Role:
About the role:
We’re looking for passionate engineers who love Linux, who are intimately familiar with fundamentals of OS and able to automate the iterative task with optimized scripts. We’re looking for highly motivated and talented engineers who are passionate about engineering velocity and automation. The complexity of our application traffic continues to increase as we scale out our microservices architecture to meet our subscriber demand. Our goal is to ensure that we successfully deliver high availability and application traffic across the cloud infrastructureResponsibilities

  • Managing and Monitoring our production systems Serve as a primary point responsible for the overall health, performance, and capacity of our internet-facing systems
  • Ability to perform root cause analysis on various service impacting events Well organized with the ability to multi-task and prioritize work
  • Must be able to work on 24/7 shift Implement and support compliance with Freshworks compliance and information security processes
  • Troubleshoot and resolve issues escalated by customers and Internal systems
  • Review Application & Infra monitoring changes Work with other team leads to develop SOP documents.

 


Qualifications

Qualifications

  • Strong understanding of DNS, DHCP, NTP, SMTP, TCP/IP, SSH, HTTPS, TLS, IPSec, concepts of VPN and other internet protocols Experience in Application and Database level Monitoring and Troubleshooting (like Apache, Tomcat, and MySQL)
  • Experience in Monitoring tools like Nagios, New Relic, and Splunk Scripting experience is a must (Shell/Python/Perl/Ruby.. etc.
  • At least 4+ years of Linux/Unix administrationStrong understanding of Networking Concepts Experience in Application and infrastructure Monitoring (Nagios, New Relic, Datadog, Splunk, Sumologic, etc)
  • Experience with AWS or other cloud offerings Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming, and Database)


Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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