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Platform Team Manager

2 months ago


Mumbai, India NielsenIQ Full time

Company Description

As the Principal Technical Program Manager in the CMI Engineering team, you will lead a team of highly skilled technologists in Global Engineering who are passionate about building custom applications for the Market Research industry. The current team manages multiple internal and external-facing tools that extend our primary data collection platforms (Dimensions, Confirmit, Decipher, and SurveyToGo) as well as tools that detect fraudulent respondents. The existing team members sit in Bulgaria, Romania, and India.

Job Description

What you’ll do

Implement and maintain automation tools to streamline CMI Operations Lead the development of custom tools that enhance the data collection toolset Manage the development of our propriety and 3rd party ‘quality tools’ that detect fraudulent respondents. Manage the development of custom survey components that support the CMI Product line Manage the 1st and 2nd tier Support Team for CMI Operational tools Ensure system security for the custom tools through regular updates, patches and monitoring Maintain technical documentation for system configurations, procedures and processes Guide the team to follow engineering principles and best practices Assign development resources to epics and tasks based on priorities defined in PI planning Provide technical support to other members of the Engineering team Collaborate with Operational leaders, Product Managers, and application stakeholders to prioritize and define strategic development Help plan the career development of your team members

Qualifications

Skills

Strong knowledge of Survey platforms and related Operational tooling Knowledge of the Market Research industry and best practices Knowledge of using application performance monitoring tools like New Relic or Datadog. Excellent problem-solving skills and the lead a team through complex challenges Experience managing resources and working with remote team members Strong communication skills and the ability to explain technical concepts to non-technical stakeholders.

Accountabilities

System uptime and availability Infrastructure security Data backup and recovery System performance and optimization Technical maturity and stability of infrastructure Clarity and completeness of documentation Integration and compatibility with other systems Incident response and resolution time Engage scores

Additional Information

Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: