MS Engineer

3 weeks ago

Mumbai, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cloud Managed Services Engineer (L1) is responsible for providing a support and monitoring managed service for clients' cloud-based environments. This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimisation of clients' cloud infrastructure and services.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

Monitors client infrastructure and solutionsIdentifies problems and errors prior to or when they occurRoutinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigates first line incidents assigned and identifies the root cause of incidents and problemsFulfils approved requests following agreed proceduresProvides telephonic or chat support to clients when requiredExecutes approved maintenance activities including patching and configuration changesFollows the required handover procedures for shift changes to ensure service continuityReports and escalates incidents where necessaryEnsures the efficient and comprehensive resolutions of incidents and requestsProactively identifies opportunities for work optimizationUpdates existing knowledge articles or creates new onesIdentifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunitiesMay also contribute to / support on project work as and when requiredMay work on implementing and delivering Disaster Recovery functions and tests


Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)


Required Experience:

Entry-level experience or completion of the relevant intern programmeEntry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage AdministrationBasic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Apply Back to search results

  • MS Engineer

    1 month ago

    Mumbai, Maharashtra, India NTT Full time

    About the Role As a MS Engineer at NTT DATA, you will play a critical role in providing technical support to our clients, ensuring their IT infrastructure is running smoothly and efficiently. This is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer...

  • MS Entra ID Engineer

    4 weeks ago

    Mumbai, Maharashtra, India NR Consulting - India Full time

    Job Title: MS Entra ID EngineerJob Description:We are seeking a highly skilled Microsoft Entra ID Engineer to join our team at NR Consulting - India. As a subject-matter expert in Microsoft Entra and related technologies, you will be responsible for engineering and deploying Microsoft Entra to support M365 and Exchange online deployments.Key...

  • Account Executive

    6 months ago

    Borivali, Mumbai, Maharashtra, India Ms. ENVIRO Watertech Engineer Full time

    2. Preparing Work Orders, Performa Invoices, Quotations, Purchase Orders, Sale Invoices, Purchase Invoice, Debit Notes, Credit Notes, letters. 3. Preparing GSTR1 & GSTR 3B and uploading on the GST portal etc. 4. Preparing E-way Bills 5. Maintaining stock details, Bank Reconciliation. 6. Filing customer’s letters, correspondence documents etc. 7. Entry in...

  • Account Executive

    6 months ago

    Borivali, Mumbai, Maharashtra, India Ms. ENVIRO Watertech Engineer Full time

    **Residence should be: Borivali, Kandivali, Dahisar.** 2. Preparing Work Orders, Performa Invoices, Quotations, Purchase Orders, Sale Invoices, Purchase Invoices, Debit Notes, Credit Notes, and letters. 3. Preparing GSTR1 & GSTR 3B and uploading on the GST portal etc. 4. Preparing E-way Bills 5. Maintaining stock details, Bank Reconciliation. 6. Filing...

  • Senior MS Engineer, Security

    5 months ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Cloud Engineer

    2 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    About the RoleThis is an exciting opportunity to join NTT DATA as a Cloud Engineer - Technical Specialist MS, where you will play a key role in providing expert technical support to our clients. As a Technical Specialist, you will be responsible for managing complex cross-technology infrastructure and ensuring that our clients receive the best possible...

  • Senior Engineer

    1 week ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Senior Engineer

    5 months ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Application Support

    5 months ago

    Mumbai, Maharashtra, India Saksoft Full time

    **Designation **:Data Engineer **Job Description**: - **Should be able to configure Event & create SSIS package in MS SQL**: - **Able to trace / debug issue on MS SQL / PostgreSQL / MySQL and tune it and provide improvement required on DB / Stored Procedure. **Experience(in Years) **:5 to 10 years

  • MS Network Engineer L2

    5 months ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • MS Security Engineer

    4 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    Job Title: Security Managed Services EngineerAbout the RoleWe are seeking a highly skilled Security Managed Services Engineer to join our team at NTT DATA. As a Security Managed Services Engineer, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.Key...

  • MS SQL Database Architect

    3 weeks ago

    Mumbai, Maharashtra, India Jio Full time

    Job Title: MS SQL Database AdministratorAt Jio, we are seeking a highly skilled MS SQL Database Administrator to join our team. The ideal candidate will have a minimum of 4 years of experience in cloud and data architecture, with expertise in database engineering, designing, and modeling.Key Responsibilities:Design and implement highly available database...

  • MS Solutions Engineer

    3 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    Job Role SummaryThe Managed Services Cross Technology Engineer (L1) at NTT DATA provides critical support to clients, ensuring their IT infrastructure and systems remain operational. This entry-level engineering role focuses on first-line support for standard and low-complexity incidents and service requests, spanning multiple technology domains.Key...

  • MS System Engineer

    2 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    Transform Your Career with NTT DATAAt NTT DATA, we are committed to empowering our clients and society through innovative solutions. As a Managed Services Cross Technology Engineer, you will play a key role in delivering exceptional IT services and ensuring the operational excellence of our clients' infrastructure.About the RoleThe Managed Services Cross...

  • MS Engineer

    5 months ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • MS Engineer, Linux

    3 weeks ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • MS Engineer, Linux

    3 weeks ago

    Mumbai, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • MS Engineer, Network

    2 weeks ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • MS Engineer, Monitoring

    4 months ago

    Mumbai, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Technical Specialist

    5 months ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...