Sr Operation Executive
1 month ago
Key Responsibilities:
1. Hotel Booking Management:
Coordinate with hotels and accommodation partners to securebookings for clients.
Ensure accurate and timelyconfirmation of reservations.
Handle any modificationsor cancelations as per the clients requirements.
Maintain updated records of all bookings and related information.
2. Quotation Preparation:
Prepare detailedand customized quotations for clients based on their travelpreferences and requirements.
Collaborate with thesales team to ensure competitive pricing and attractiveofferings.
Address any queries or modificationsrequested by clients regarding the quotations.
3. OnTourGuidance:
Provide ontour guidance and support toclients during their travels.
Assist clients with anyissues or concerns that may arise during their trip.
Ensure that clients have access to necessary information andresources throughout their journey.
4. CustomerRelationship Management:
Build and maintain strongrelationships with clients hotels and other travel partners.
Address customer inquiries and concerns promptly andprofessionally.
Seek feedback from clients tocontinuously improve the quality of services offered.
5.Operational Efficiency:
Identify areas for operationalimprovement and implement effective strategies to streamlineprocesses.
Monitor key performance indicators related tooperations and take corrective actions as needed.
Ensure compliance with company policies and industryregulations.
Qualifications andSkills:
Bachelors degree inHospitality Management Tourism Business Administration or relatedfield.
Proven experience in operations managementwithin the travel industry with a focus on hotel bookings and touroperations.
Strong organizational and multitaskingabilities with exceptional attention to detail.
Excellent communication and interpersonal skills with the abilityto interact effectively with clients and internal teams.
Proficiency in travel booking systems and software applications.
Flexibility to adapt to changing priorities andrequirements.
Passion for travel and a genuine desire toprovide exceptional customer service.
Note:Please avoid Retail sales FMCG Banking ManufacturingIndustry
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