EPM Senior Technical Analyst
3 weeks ago
What You’ll Do:Come and join us This position is for an experienced professional with a hands-on functional background in the Oracle EPM Cloud (SaaS) suite of products. The ideal candidate understands not only the concepts of finance but also how they apply to the day-to-day processes of a production business environment. Responsible for supporting critical business operations. Works independently to provide quality services to multiple customer engagements. Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Also, this position is for a professional who gets acquainted with customers’ financial business operations, which are managed by Oracle and act as a primary point of contact for the customers. Must be able to make use of one’s knowledge as well as to navigate all the resources available within Oracle to handle customers’ questions, concerns, and reported issues if they relate to the Functional and Operational level of the customer’s Oracle EPM environments. For issues that fall outside of the scope of this position, such as Infrastructure/installation problems or software defects, the requirement becomes to be an advocate for the customer and work with Oracle Support as needed, making sure that Support Engineers understand the customer’s issue, and promptly satisfying any questions and requests from Support to keep the troubleshooting effort moving forward.
Career Level - IC3
Required Skills/Experience:
What You’ll Bring :
8 + years of relevant experience
Responsibilities
Analyze functional and operational issues reported by the customer with their Oracle EPM environment and provide the solution or workaround on time. Perform root cause analyses and recommend meaningful updates to the following functional and operational items: dimensionality and hierarchies, business rules code, metadata properties, data forms and reports, data management processes and others as needed. Provide input to help guide the development of customer solutions (pre-implementation), as well as address customer questions and concerns regarding the functionality of their Oracle EPM environments (post-implementation, ongoing maintenance) Work on new development and enhancement requests. Collaborate with team members and business customers globally Customer Management Ability to understand customer urgency and sensitivity of the problem. Strong Verbal and Written communication skills Ability to speak confidently and communicate clearly with the customer. Strong Adherence to Process and be process champion. Ability to work well in a demanding customer environment and delight customers.Skills Required
Experience with the functional and operational aspects of Oracle EPM Cloud (SaaS) suite products: application design, development of various application artifacts such as forms and rules, testing, troubleshooting (working in conjunction with Oracle Support as needed), pre-and post-implementation activities across the EPM product suite (cloud) Experience integrating EPM with other systems using Data Management, adaptors, etc. Experience in interacting with business users to analyze the business process and discover requirements. Extensive hands-on experience in at least two (and preferably more) of the following modules: EPBCS FCCS ARCS EPCMCS EDMCS Data Management Ability to maintain Optimum availability of EPM Environments Ability to create, monitor, and migrate product-related application artifacts proactively. Deep functional knowledge of financial systems and processes Strong problem-solving skills (from Applications/Functional/Operational perspective) with the ability to exercise mature judgment. Ability to work in a fast-paced environment and master unfamiliar concepts quickly with little supervision. Knowledge of EPM Automate; scripting a plus (Batch, VBScript, Python, and/or PowerShell) Diversity & Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
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