Manager - SRE

3 months ago

Hyderabad, India PepsiCo Full time
Overview

Event Management: Set up and manage monitoring tools to track MS Power BI and downstream Application performance andhealth. Monitor, maintain, and optimize Power BI dashboards to ensure they are functioning correctly and efficiently. Generate reports and provide insights performance, incidents, and improvements. Collaborate with cross-functional teams to implement preventive measures and address emerging concernspromptly.Incident Management: Respond to and manage incidents related to Power BI and associated downstream systems, investigate andtrack incidents to resolution in a timely manner and within predefined SLAs. Perform Root Cause Analysis (RCA) to the underlying causes of issues. Implement long-term solutions toprevent recurrence of incidents. Support and maintain Azure Data Factory pipelines, ensuring data ingestion and transformation processes runsmoothly. Monitor and troubleshoot Databricks environments, optimizing performance and resolving any issues thatarise. Manage and maintain UiPath automation workflows, ensuring they operate reliably and efficiently. Execute and document post-incident summaries, root cause analysis and mitigation protocols to lessen thelikelihood of repeat incidents.Collaboration and Communication: Execute the communication of incidents to relevant stakeholders, relaying information on business impact,risks, prioritization, mitigation, and estimated time to resolution. Participate in on-call rotations to provide timely responses to production incidents and contribute to swiftissue & Release Management: Execute Service Introduction & Service Acceptance process, to validate and test the Business Application (MSPower BI & digital products) prior to production deployment / redeployment. Deployment of products and enhancements with minimal disruption to production systems.Knowledge Management: Documentation of processes, procedures, standards, and SLAs of S&T BI & Reporting Services in ServiceKnowledge Management System (SKMS)Continual Service Improvement: Continually seek opportunities for improvement, automate repetitive tasks and reduce manual intervention.

Responsibilities

Qualification:Education: Degree in Computer Science, Computer Engineering, or related field preferredExperience: 6-9 years of experience; with minimum 3+ years of experience in Site Reliability (SRE roles) / IT ApplicationSupport role Candidates must have strong background in supporting and managing MS Power BI Application and hands onexperience with least one of the specified technologies (Azure Data Factory, Databricks, Uipath). Candidate must have proven experience as a Site Reliability Engineer, DevOps Engineer, or similar role. Experience in Developing and implementing automation scripts and tools to improve Application reliabilityand operational efficiency. Candidate must be willingness to be an integral part of the Production Support team, to work in UK, US shifthours and weekend shift on rotation. Candidate must demonstrate a willingness to learn and adapt to new technologies as needed.Preferred Qualifications: Certifications in Azure, Power BI, or related technologies. Experience with CI/CD pipelines and infrastructure as code (IaC) tools. Familiarity with ITIL practices and principles.Technical Skills: Candidate must have experience with monitoring and logging tools such as Azure Monitor, Prometheus,Grafana, or similar. Strong understanding of cloud platforms, particularly Microsoft Azure. Proficiency in scripting languages such as Python, PowerShell, or Skills: Ability to work is a fast paced, agile environment with large cross-functional teams. Ability to manage multiple priorities at the same time. Strong problem-solving skills and the ability to work under pressure. Excellent interpersonal and communication skills, both written and verbal Attention to detail and a proactive approach to identifying and resolving issues.

Qualifications

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