Housekeeping Attendant
2 weeks ago
Housekeeping Attendant
Hyatt Hyatt Hyderabad IN - AP - HyderabadHousekeeping/LaundryHourly/Entry Level EmployeeFull-timeReq ID: HYD000943Local
Summary
To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. You will be responsible to provide an excellent and consistent level of service to your customers. The Housekeeping Attendant is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
Qualifications
Responsible towelcome all guests, ensuring they have an exceptional staying experience;creating lasting memories and building relationships. You will bring ourpurpose to life, by using your personal flair and style when interacting withour guests. Ideally you have a relevant degree or diploma in Hospitality orTourism management. Minimum 2 years work experience in hotel operations. Goodcustomer service, communications and interpersonal skills are a must.
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