Field Service Coordinator

4 weeks ago

Bengaluru, India Enphase Full time

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.

We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects. If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase

About the role

To give our customers the best experience and quick resolution.

What you will do

Enphase support teams work 24*7 and 365 days a year Candidates will be required to make Outbound calls and set up appointments with Enphase End User Customer for support technician to visit the user’s premises Coordinating with Enphase Field Service Technician to schedule site visits. Assisting other team-members with troubleshooting and/or administrative tasks as needed Candidate may also be required to answer inbound Emails / Chats / Phone calls Enphase customers during assigned hours Candidates must be open to work on weekends and night shifts Documenting all activity in a central CRM/Help Desk software platform Following departmental conventions and procedures Participating in ongoing training/education of industry standards and Enphase product-specific information Professionally represent Enphase via all communications mediums Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual Performing other duties as assigned Conducting remote troubleshooting of Enphase products Troubleshooting, approving, and executing warranty claims Providing pre-sales information about Enphase products Assisting with the activation of new Enphase sites as needed

Who you are and what you bring

Should be a Graduate – B.E/B.Tech/BCA/MCA/BSC or MSC in Computer Applications Should have a minimum of 1 year experience supporting customers in Tech Support or Customer Support role. Freshers will not be considered for the role Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers Strong verbal and written communications skills Computer literate (PC skills essential, Mac OS desirable) General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable Exposure to solar/PV-related environments will be beneficial Proficient in French & Dutch speaking

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