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Customer Support

4 months ago

Chennai, India SA Technologies Full time

Give us an opportunity to find the next career move for you. 

SA Technologies Inc. is hiring for Support in Chennai.

Key Character Traits of a Support Agent:

 

Excellent communication skills.

Ability to multitask and decision-making skills.

Self-driven & self-motivated.

Analytical & logical thinking.

OKR (Objective & Key Results):

  • Provide outstanding customer service by answering customer inquiries, resolving complaints, and maintaining positive relationships with clients.
  • Respond to customer emails and phone calls in a timely and professional manner.
  • Follow up with customers to ensure that their issues have been resolved to their satisfaction.
  • Handle escalated customer issues and work with management to find appropriate solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Provide prompt and effective solutions to customer inquiries and complaints.
  • Show empathy and understanding toward customer concerns.
  • Build and maintain positive relationships with customers.
  • Demonstrate a willingness to go above and beyond to provide excellent customer service.
  • Proactively identify and address customer needs and concerns.
  • Handle difficult situations with tact and professionalism.
  • Maintain a positive attitude and remain calm under pressure.
  • Participates and provides expertise as a member of the Customer Support Group Participates and provides expertise as a member of the Client Relations Group.
  • Attends regular meetings and feedback sessions.

SA Technologies specializes in offering IT consulting and Development solutions for our global customers.

From 20 years we have been helping our customers achieve operational excellence and compliance on the cloud.

Our expertise lies in delivering quality services, cross-platform skills & supporting you to achieve operational excellence & empower you to become a technology-driven enterprise.

We are Microsoft Gold Partner, Google Partner, and Great Place to work certified company.