![ScaleneWorks](https://media.trabajo.org/img/noimg.jpg)
IT Desktop Support
2 days ago
Job Description
IT Desktop Support
will provide second level technical support to internal Sabre employees and contractors. The successful candidate will possess a rare combination of interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware to find resolution of end user problems, which may range from straightforward to more complicated technical issues. Furthermore, there are a wide range of administration duties within this role including ticket updates, customer follow-up, time tracking, weekly reporting and individual task management. Coverage includes 24x7 support for 10,000 end users in any of the 60 worldwide locations and 900 home-based workers.
Responsibilities
• Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to
• MS Windows and Office software
• Mac OS X and Mac Office software
• PC, Mac and peripheral hardware (printers, monitors, keyboards)
• Tablets and other Android, iOS and windows mobile devices
• Basic network (WAN, LAN and wireless) troubleshooting
• Active Directory and Exchange administrative activities
• Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledgebase articles and user training.
• Receive, log and manage tickets in ITSM ticketing system (ServiceNow)
• Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues.
• Ensure a high degree of customer service and adhere to all service management principles.
Job Requirements
• Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude
• Demonstrable experience and fluent command of the English language
• Excellent organizational skills and ability to troubleshoot remotely.
• Minimum 3-5 years of experience in an IT support organization
• Strong understanding of ITIL incident management, including upholding SLAs and communication to end users.
• Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment
• Experience with researching complex issues with end user software and hardware.
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Demonstrates clear desire to be a role model in customer service and execution of IT support.
• Skills sets required: Windows 11, Mac OS environment, MS office 365 admin, application support, Service SNOW
• Basic knowledge on Azure: Modern Desktop Administrator Associate will also be suitable.
-
Desktop Support
1 month ago
Bengaluru, India Quess IT Staffing Full time**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...
-
IT Desktop Support
2 days ago
Bengaluru, India The Nielsen Company Full timeNielsen is a dynamic and innovative technology company committed to delivering cutting-edge solutions to our clients. We are currently seeking a skilled IT Desktop and Systems Support Specialist with 2-4 years of experience to join our team in India. The ideal candidate will possess hands-on experience in Windows and Linux server administration, along with a...
-
IT Desktop Support
1 week ago
Bengaluru, Karnataka, India Nielsen Full timeNielsen is a dynamic and innovative technology company committed to delivering cutting-edge solutions to our clients. We are currently seeking a skilled IT Desktop and Systems Support Specialist with 2-4 years of experience to join our team in India. The ideal candidate will possess hands-on experience in Windows and Linux server administration, along with a...
-
IT Desktop Support
5 days ago
Bengaluru, India The Nielsen Company Full timeNielsen is a dynamic and innovative technology company committed to delivering cutting-edge solutions to our clients. We are currently seeking a skilled IT Desktop and Systems Support Specialist with 2-4 years of experience to join our team in India. The ideal candidate will possess hands-on experience in Windows and Linux server administration, along with a...
-
Desktop Support
1 week ago
Bengaluru, Karnataka, India Brillio Full timeDesktop Support - R :About Brillio:Desktiop SupportPrimary Skills: Apache Tomcat, BIZTALK, CFI/MFT, DB2, Informix DBA, Middleware, MongoDB, MySQL, NGNIX, Oracle DBA, Oracle PL/SQL, Postgres, SQL DBA, Weblogic Administration, WebSphereSpecialization: Database &Middleware Support: Engineer, Systems & StorageJob requirements: Desktop SupportKnow what it's like...
-
Desktop Support- Tl
6 days ago
Bengaluru, India Quess IT Staffing Full time**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...
-
Backup Desktop Support Help
3 weeks ago
Bengaluru, Karnataka, India Techminds IT Solutions Full timeWe're seeking a backup IT Support professional to join our IT support team in Bangalore. In this role, you'll - Replace outdated / old Desktop Computers or Monitors with new equipment - Arranging the systems from one bay to other ensuring full functionality. - You'll also neatly organize cabling for a clean, professional appearance. The Pay is 550 rupees...
-
IT Desktop Support
2 weeks ago
Bengaluru, Karnataka, India Nielsen Full time**Job Requirements**: - Bachelor's degree in Information Technology, Computer Science, or a related field. - 2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux). - Strong troubleshooting skills for both hardware and software issues. - Familiarity with Windows and macOS operating...
-
Desktop Support Engineer
1 week ago
Bengaluru, Karnataka, India Intopz Technologies Full timeCompany DescriptionIntopz Technologies is a leading technology IT support services and solutions company based in Bengaluru. We specialize in providing quality solutions that cover the entire spectrum of business models in the professional IT staffing industry.Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer. The Desktop...
-
Desktop Support Engineer
2 weeks ago
Bengaluru, India Intopz Technologies Full timeCompany DescriptionIntopz Technologies is a leading technology IT support services and solutions company based in Bengaluru. We specialize in providing quality solutions that cover the entire spectrum of business models in the professional IT staffing industry.Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer. The Desktop...
-
Desktop Support Engineer
3 days ago
Bengaluru, India Intopz Technologies Full timeCompany DescriptionIntopz Technologies is a leading technology IT support services and solutions company based in Bengaluru. We specialize in providing quality solutions that cover the entire spectrum of business models in the professional IT staffing industry.Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer. The Desktop...
-
Desktop Support- Tl
1 week ago
Bengaluru, Karnataka, India Quess IT Staffing Full timeAbout Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...
-
Desktop Support Engineer
3 months ago
Bengaluru, India Excis Compliance Full time• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
-
Desktop Support Engineer
2 weeks ago
Bengaluru, India Intopz Technologies Full timeCompany DescriptionIntopz Technologies is a leading technology IT support services and solutions company based in Bengaluru. We specialize in providing quality solutions that cover the entire spectrum of business models in the professional IT staffing industry.Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer. The Desktop...
-
Desktop Support Engineer
2 days ago
Bengaluru, India Intopz Technologies Full timeCompany DescriptionIntopz Technologies is a leading technology IT support services and solutions company based in Bengaluru. We specialize in providing quality solutions that cover the entire spectrum of business models in the professional IT staffing industry.Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer. The Desktop...
-
Desktop Support Engineer
1 week ago
Bengaluru, Karnataka, India QUESS Full timeJob Title : Desktop Support EngineerExperience : 1-4 yearsSkills : Proficient in PC hardware troubleshooting and maintenance. Strong understanding of networking concepts. Experience with ServiceNow tools for incident management and ticketing. Familiarity with the ITIL platform for IT service management.Job Description : We are seeking a Desktop Support...
-
Desktop Support Engineer
2 days ago
Bengaluru, India Quess Corp Limited Full timeCareer Level12SalaryMax 26000 Ctc.Location - BangaloreSkillDesktop Support EngineerShiftRotationalWFOYesJob DescriptionSkill: Desktop ManagementRoles & Responsibilities: Need to support for technical troubleshooting, change requests, and incident management for the customer's Microsoft Managed Desktop environment.Joining Date: Immediate basis or within 20...
-
Desktop Support
3 weeks ago
Bengaluru, India Photon Full timeActive Directory Services/Citrix /VMware - L2 Support Sophos/MSD/CrowdStrike Deployment and maintenance Handling the Manage Engine and vulnerable Patches and updating Critical Patches. Monitoring Threads Malware & EndPoint Incidents. Handled OS Ticket Tool Infra Support Tickets Managing AD and Troubleshooting Domain issues Handling the Software and Hardware...
-
Desktop Support
3 weeks ago
Bengaluru, India Brillio Full time**Desktop Support - R01523685**: **About Brillio**: **Desktiop Support** **Primary Skills**: - Apache Tomcat, BIZTALK, CFI/MFT, DB2, Informix DBA, Middleware, MongoDB, MySQL, NGNIX, Oracle DBA, Oracle PL/SQL, Postgres, SQL DBA, Weblogic Administration, WebSphere **Specialization**: - Database & Middleware Support: Engineer, Systems & Storage **Job...
-
Desktop Support
1 week ago
Bengaluru, Karnataka, India Photon Full timeActive Directory Services/Citrix /VMware L2 Support Sophos/MSD/CrowdStrike Deployment and maintenance Handling the Manage Engine and vulnerable Patches and updating Critical Patches. Monitoring Threads Malware & EndPoint Incidents. Handled OS Ticket Tool Infra Support Tickets Managing AD and Troubleshooting Domain issues Handling the Software and Hardware...