GBS FSS CS Manager

3 weeks ago

Bengaluru, India Standard Chartered Bank Full time

RESPONSIBILITIES

Strategy

Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business

Excellent Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations. Excellent oral /written communication skills . Ability to converse and interact with Global clients over e-mail and Phone. The person should also have good understanding and operational experience in both the Core Custody process (Settlement / Corporate Actions ) , problem solving , analytical abilities and foreseeing the client requirements. In addition the candidate should poses people managerial capabilities and stake holder management . EOD Controls, regular SLA calls with clients, escalation management, system enhancements and drive process efficiencies. The candidate should have minimum of 6-8 years in a client facing role.  The candidate should have been responsible for process management like work allocation, LA / TAT management of client queries, Incident Management monitoring work queues, intra/end-of-day controls, etc Exposure to Multi-market Settlement and Asset Servicing operations involving Mandatory and Voluntary corporate actions, SWIFT messaging, and fund transfers.Hands on experience in handling ICSD systems viz., Clearstream / Euroclear would be added advantage. Flexible in shifts. Especially supporting during US time zone / business hours.

Processes

To Input and Authorize Client enquiries received in the system To converse with clients efficiently over e-mails and Phone. Ensure all timelines are met with accuracy as per agreed SLA with clients. Managing the team members effectively, knowledge sharing among team members & developing individual skills of all team members. Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI. Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues. To ensure successful completion of BCP/DR test at required frequencies. To escalate issues as they occur or received from clients and coordinate communication to senior stakeholders. Co-ordinate various testing in respect of new application and processes relating to Client Services activities and check reports for confirmation and sign-off. Handling Internal and External Auditors and clarifying all queries in a timely manner. Managing KCSA related queries,  To support Migration of the new activities. Complete all mandatory e-learning as and when it required. 

People & Talent 

Collaborative skills and should be able to work with staff and stakeholders across locations and grades.

Risk Management

To ensure all control/operating procedure and documentations are properly followed. To ensure compliance to all established procedures, regulations and the Group Guidelines. To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication. 

Governance 

In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. 

Regulatory & Business Conduct 

Display exemplary conduct and live by the Group’s Values and Code of Conduct.  Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Business partners across countries, Central operations, GBS SSO Management team and Larger Securities Services Operations and Client Servicesteam.

Other Responsibilities

Embed Here for good and Group’s brand and values in GBS Client ServicesPerform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

3-4 years of relevant work experience in the following areas: Excellent oral / written communication skill/ good system skills. Worked in Operations Processing team and have experience in processing complex transactions Knowledge of allied products like Fund services and reference data will be an added advantage. Stake holder management Need to work closely with team to resolve the system issues, should be able to articulate properly the same to senior staff in the forum’s.

Role Specific Technical Competencies

Communications Skills Stakeholder Management Problem Solving Service Delivery Monitoring Innovative Thinking 

  • GBS FSS CS Manager

    24 hours ago

    Bengaluru, India Standard Chartered Bank Full time

    RESPONSIBILITIESStrategyAwareness and understanding of the Group’s business strategy and model appropriate to the roleBusinessExcellent Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations.Excellent oral /written communication skills . Ability to converse and interact with Global clients over e-mail and...

  • GBS FSS CS Manager

    6 days ago

    Bengaluru, Karnataka, India Standard Chartered Bank Full time

    RESPONSIBILITIES Strategy Awareness and understanding of the Group's business strategy and model appropriate to the role Business Excellent Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations. Excellent oral /written communication skills . Ability to converse and interact with Global clients...

  • Sales Manager

    2 months ago

    Bengaluru, India HSBC Full time

    Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  Business...

  • CANOPUS-GBS - SAP BW Consultant

    2 months ago

    Bengaluru, India CANOPUS-GBS Full time

    Job Description : - Experienced SAP BW/ABAP and HANA professional with 8+ years of experience.- SAP BW/BI 7.5 (Non-HANA(older BW versions)/ on HANA) with Support, operations and Development skills.- Experience in design and development of BW objects such as MultiProvider, Info Cubes, Infosource, Transfer Structures, Datastore Objects (DSO), Transformations...

  • CANOPUS-GBS - SAP BW Consultant

    3 weeks ago

    Bengaluru, India CANOPUS-GBS Full time

    Job Description : - Experienced SAP BW/ABAP and HANA professional with 8+ years of experience.- SAP BW/BI 7.5 (Non-HANA(older BW versions)/ on HANA) with Support, operations and Development skills.- Experience in design and development of BW objects such as MultiProvider, Info Cubes, Infosource, Transfer Structures, Datastore Objects (DSO), Transformations...

  • SAP Cs

    4 days ago

    Bengaluru, Karnataka, India Pennsylvania Enterprise Full time

    **Overview** PENNEP is seeking a talented and dedicated SAP CS (Customer Services) / SM (Service Management) to join our client's dynamic team. **Required Skills**: - Minimum of 7+ years of SAP - Customer Service (CS) / Service Management (SM) experience - Must have SAP CS experience for at least 3 full Project lifecycles and at least 1 in S/4 HANA...

  • SAP Cs

    5 days ago

    Bengaluru, Karnataka, India Pennsylvania Enterprise Full time

    OverviewPENNEP is seeking a talented and dedicated SAP CS (Customer Services) / SM (Service Management) to join our client's dynamic team.Required Skills: Minimum of 7+ years of SAP Customer Service (CS) / Service Management (SM) experience Must have SAP CS experience for at least 3 full Project lifecycles and at least 1 in S/4 HANA Implementation Project...

  • CANOPUS-GBS - Senior .Net Developer - C#/WebAPI

    1 month ago

    Bengaluru, India CANOPUS-GBS Full time

    Title : .Net Senior DeveloperNumber of Positions : 2Experience Range (yrs) : 7Role :- Accept assigned Work Items from Project Manager, via Azure DevOps, and implement Work Items in an Agile methodology, within 2-3-week sprints.- Provide reviews, advice, and consultation to other developers, while accepting the same from them.- Follow development procedures...

  • CANOPUS-GBS - Senior .Net Developer - C#/WebAPI

    3 weeks ago

    Bengaluru, India CANOPUS-GBS Full time

    Title : .Net Senior DeveloperNumber of Positions : 2Experience Range (yrs) : 7Role :- Accept assigned Work Items from Project Manager, via Azure DevOps, and implement Work Items in an Agile methodology, within 2-3-week sprints.- Provide reviews, advice, and consultation to other developers, while accepting the same from them.- Follow development procedures...

  • CANOPUS-GBS - SAP WM Consultant - E2E Implementation

    2 months ago

    Bengaluru, India CANOPUS-GBS Full time

    Job Description for SAP Functional Consultant in DWL Area :- Minimum 5 - 8 years of SAP functional experience on SAP WM module with at least 1-2 End-to-End implementation experience / 1-2 rollout project experience.- Skilled in implementation, customization and maintenance of SAP WM module.- Warehouse Management (WM)- Mobile Data Entry (Radio Frequency...

  • CANOPUS-GBS - SAP WM Consultant - E2E Implementation

    3 weeks ago

    Bengaluru, India CANOPUS-GBS Full time

    Job Description for SAP Functional Consultant in DWL Area :- Minimum 5 - 8 years of SAP functional experience on SAP WM module with at least 1-2 End-to-End implementation experience / 1-2 rollout project experience.- Skilled in implementation, customization and maintenance of SAP WM module.- Warehouse Management (WM)- Mobile Data Entry (Radio Frequency...

  • SAP SD Cs

    4 weeks ago

    Bengaluru, India RARR Technologies Full time

    **Job Details - SAP SD CS**: **Job ID**: - RARR Job 3251**Job Title**: - SAP SD CS**Job Type**: - Permanent**Job Location**: - Bangalore, Chennai, Cochin, Kerala, Coimbatore, Delhi, Hyderabad, Kolkata, Mumbai, Mysore, Pune**Total Experience**: - 6 - 14 Years**Skills**: - Order Management, Sales Order**Posted - **03/05/2023 **Job Description**: -...

  • SAP Delivery Managers

    4 weeks ago

    Bengaluru, India Canopus GBS Pvt Ltd Full time

    Canopus GBS Pvt Ltd is a leading provider of SAP consulting services based in Bangalore. We are currently seeking experienced and talented SAP Delivery Managers to join our team. As a SAP Delivery Manager, you will be responsible for overseeing the successful delivery of SAP projects to our clients. We are looking for individuals who have a strong...

  • SAP Delivery Managers

    3 weeks ago

    Bengaluru, India Canopus GBS Pvt Ltd Full time

    Canopus GBS Pvt Ltd is a leading provider of SAP consulting services based in Bangalore. We are currently seeking experienced and talented SAP Delivery Managers to join our team. As a SAP Delivery Manager, you will be responsible for overseeing the successful delivery of SAP projects to our clients. We are looking for individuals who have a strong...

  • SAP Delivery Managers

    6 days ago

    Bengaluru, Karnataka, India Canopus GBS Pvt Ltd Full time

    Canopus GBS Pvt Ltd is a leading provider of SAP consulting services based in Bangalore. We are currently seeking experienced and talented SAP Delivery Managers to join our team. As a SAP Delivery Manager, you will be responsible for overseeing the successful delivery of SAP projects to our clients. We are looking for individuals who have a strong...

  • Cs/it Mentor

    3 weeks ago

    Bengaluru, India Hirearchy Full time

    **Roles and Responsibilities** Roles and responsibilities: 1. You will be working with a team of highly qualified, engineers to train students on specific skill-sets - 2. You will be responsible for researching the latest trends in the CS/IT domain, and exploring possibilities for the development of courses. - 3. You will be interacting with industrial...

  • Cs/it Mentor

    2 weeks ago

    Koramangala, Bengaluru, Karnataka, India Capabl from Elite Techno Groups Full time

    **About Us**: Are you someone who always wanted to be a part of a team that creates an impact? Well, you’ve landed at the right place! We're on a mission to make an impact in the lives of millions. We’re a group of engineering enthusiasts who are young professionals, industry experts, IITians, startup founders, and folks who breathe creativity! We are...

  • SAP Cs Customer Service

    2 weeks ago

    Bengaluru, India WillWareTechnologies Full time

    Company Name: WillWare Technologies Work Time: 9 AM - 6PM Work Model: Remote / Contract Experience: 7+Years Skills: SAP CS **Requirements**: - Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. - Proven experience as an SAP CS Consultant or in a similar SAP customer service implementation role. -...

  • SAP Cs

    2 weeks ago

    Bengaluru, India NR Consulting - India Full time

    **Band**:B2 **Location**:Mumbai/Bangalore/Pune **SAP SD with CS SAP** **experience **4-6 years of SAP experience in implementation support rollout projects Good understanding of Business Process Knowledge Understanding of project implementation methodologies and ITIL processes **Responsibility** Work on support engagement and manage tickets knowledge...

  • Team Lead Contract Adminstration

    4 weeks ago

    Bengaluru, India Siemens Healthcare Private Limited Full time

    Mission of the Function Ensure timely contract renewals and modifications after evaluation of commercial and legal risk. Analysing data and providing early warning signals to Management with regard to CS business to enable decision making To mitigate identified risks in contact by providing commercial support to Regional Service Team Comply with company...