Assistant Manager Reservation
3 weeks ago
- Manages and coordinates allaspects of the group inventory management process PMS Ensures allnew revised and canceled convention room blocks are enteredaccurately and timely and enters all group information in PMS.Completes daily review group pickup report to monitor cutoff datesand group availability. Conducts daily inventory controls torelease rooms extend cutoffs and adjusts availability as determinedin the sales contracts group pickup meetings or as determined byrevenue management. Communicates with sales and revenue to ensureconsistency and efficiency in group inventorymanagement.
- Attends revenue management pickuppreconvention and other designated meetings asrequired.
- Provides service recovery forreservations related guest complaints and provides feedback ifnecessary to the customer and otherdepartments.
In addition toperformance of the essential functions this position may berequired to perform a combination of the following supportivefunctions with the percentage of time performing each function tobe solely determined by the supervisor based upon the particularrequirements of the company.
- Answerother hotel team members questions regarding revenue management ina friendly and courteous manner.
- Providetraining to other hotel team members on reservations procedures andprinciples as needed.
- Ensure that all roomsstatistics reports Report of Operations and any other relatedreports are accurate andconsistent.
Qualifications:
College degree in hotelmanagement
Three years experience in hotel reservationsand rooms division
Familiar with the hotel operationsavailable technology (PMS & RMS) and all distributionchannels.
Understand the dynamics of regional &local market local competitors and events of thedestination
RemoteWork :
No
EmploymentType :
Fulltime
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