Web Developer
3 months ago
Quantum is looking for a Web Developer to add to our Service Technology & Business Systems team. Our most successful team members bring solid experience in design and architecture of web application, tools and processes, a strong ability to communicate and work cross functionally, and shows high attention to detail with strong troubleshooting and problem-solving capabilities, in a business critical and transformation environment. You will interface with both product and program teams, marketing, engineering, our technical reporting and analytics teams, as well as supporting customer requests for all tool related matters.
You Are A Part Of:
The Service Technology & Business Systems team manages the creation, development, and ongoing enhancement of all web-based support tools for both internal stakeholders and externally facing users. The team also oversees security and maintenance of online support pages and processes, creation and testing of web applications, graphic design and editing, and working cross-functionally to support new product releases, refreshes, and critical bug fixes.
Job Responsibilities:
Responsibilities include, but are not limited to:
Enhance existing tools and build new tools and platforms for managed services. Manage Quantum support tools, websites, and pages. Perform necessary updates to customer facing tools and web pages for release documents, firmware/software releases, new product information and ongoing support updates. Review and update server security and perform ongoing maintenance and updates as needed. Analyze and solve internal and external stakeholder concerns as it relates to web-based tools. Collaborate with the Service Technology & Business Systems team to develop KPIs and new tool metrics. Troubleshoot/root cause business critical issues and produce solutions in a timely manner with regular updates communicated to key stakeholders. Monitor all Customer Success web traffic. Other duties as assigned.Required Skills and/or Experience:
7+ years of software development life cycle (SDLC) and web development experience, preferably working in a customer service department. Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred experience: Web servers (Apache, Nginx, MS ISS)NoSQL databases (Redis, ElasticSearch, MongoDB)Message queuesCICD (have experience with and a mindset towards automation)DevOps and GitOpsAnsible, TerraformMonitoring (OpenTelemetry, Prometheus, Grafana, Tracing) Strong user experience (UX) skills and an eye for good UI design. Knowledge of security best practices, infrastructure security, application security etc. including authentication and authorization. Experience with and comfortable with working in an Agile development environment. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels. Excellent analytical and problem-solving skills. Superb written and verbal English communication skills.Why Should You Join Quantum?
At Quantum, we understand how to help you capture, manage, and store your video and data – to realize its infinite possibilities. We leverage decades of expertise in storage technology to deliver bold, innovative solutions to forward-thinking organizations. Our technology and services are uniquely designed for video and large data sets – applications that will make up an estimated 80% of all data by 2025. We provide end-to-end solutions built for every stage of data’s lifecycle – offering ultra-fast performance, real time collaboration and analysis, and low-cost archiving – on-premise or in the cloud. We are a company committed to helping to create, innovate, and protect, so together we can make the world a happier, safer, and smarter place.
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