Technical Lead

6 days ago

Chennai, India Wipro Full time

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge - Knowledge of assigned process, tools and systems - Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2. Team Management Productivity, efficiency, absenteeism 3. Capability development Triages completed, Technical Test performance AS400

  • Technical Lead

    1 month ago

    Chennai, India BookingBee.ai Full time

    Job Posting: Tech Lead (Software Engineering) Company: BookingBee.ai Location: Chennai Job Description: We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at BookingBee.ai. As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and...

  • Technical Lead

    2 months ago

    Chennai, India BookingBee.ai Full time

    Job Posting: Tech Lead (Software Engineering)Company: BookingBee.aiLocation: ChennaiJob Description:We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at BookingBee.ai. As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and...

  • Technical Lead

    1 week ago

    Chennai, Tamil Nadu, India BookingBee Full time

    Job Posting: Tech Lead (Software Engineering)Company: Location: Chennai Job Description: We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and ensuring the successful...

  • Technical Lead

    2 days ago

    Chennai, India Twixor Full time

    Technical Lead / Full Stack developer 5+Yrs must have experience.We are searching for an innovative technical lead to join our company. As the technical lead, you will oversee the companys technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your...

  • Technical Lead

    3 months ago

    Chennai, India BookingBee.ai Full time

    Job Posting: Tech Lead (Software Engineering)Company: BookingBee.aiLocation: ChennaiJob Description:We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at BookingBee.ai. As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and...

  • Technical Lead

    3 weeks ago

    Chennai, India BookingBee.ai Full time

    Job Posting: Tech Lead (Software Engineering)Company: BookingBee.aiLocation: ChennaiJob Description:We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at BookingBee.ai. As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and...

  • Technical Lead

    3 months ago

    Chennai, India BookingBee.ai Full time

    Job Posting: Tech Lead (Software Engineering)Company: BookingBee.aiLocation: ChennaiJob Description:We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at BookingBee.ai. As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and...

  • Technical Lead

    4 weeks ago

    Chennai, India BookingBee.ai Full time

    Job Posting: Tech Lead (Software Engineering)Company: BookingBee.aiLocation: ChennaiJob Description:We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at BookingBee.ai. As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and...

  • Technical Lead

    3 weeks ago

    Chennai, India BookingBee.ai Full time

    Job Posting: Tech Lead (Software Engineering) Company: BookingBee.ai Location: Chennai Job Description: We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at BookingBee.ai. As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and...

  • Technical Lead

    3 months ago

    Chennai, India BookingBee.ai Full time

    Job Posting: Tech Lead (Software Engineering) Company: BookingBee.ai Location: Chennai Job Description: We are currently seeking a skilled and experienced Tech Lead to join our software engineering team at BookingBee.ai. As a Tech Lead, you will play a pivotal role in guiding the technical direction of our projects, leading a team of software engineers, and...

  • Technical Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Zaportiv Full time

    Technical Lead (Python+JavaScript OR MERN Stack)Years of experience:8+Major skills: Python+Javascript OR Mern StackLocation: Remote (If in Chennai/Coimbatore - WFO)Budget: 22 LPA maxNotice period: Immediate or quick joinersJob description:As a Technical Lead for Enterprise Applications at Mongrov, you will play a pivotal role in steering the technical...

  • Technical Lead

    2 weeks ago

    Chennai, India Zaportiv Full time

    Technical Lead (Python+JavaScript OR MERN Stack)Years of experience:8+Major skills: Python+Javascript OR Mern StackLocation: Remote (If in Chennai/Coimbatore - WFO)Budget: 22 LPA maxNotice period: Immediate or quick joinersJob description:As a Technical Lead for Enterprise Applications at Mongrov, you will play a pivotal role in steering the technical...

  • Technical Lead

    3 days ago

    chennai, India Twixor Full time

    Technical Lead / Full Stack developer 5+Yrs must have experience. We are searching for an innovative technical lead to join our company. As the technical lead, you will oversee the companys technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with...

  • Technical Lead

    3 months ago

    Chennai, India Tagit Full time

    Position Technical Lead Opportunity We are seeking talented and motivated individuals for the role of Technical Lead. You will be responsible for the multi-faceted role, requiring technical & leadership capability to mentor team to design, test, document, deploy & support high-quality web applications using cloud-based development platforms on...

  • Technical Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Tagit Full time

    Position Technical Lead Opportunity We are seeking talented and motivated individuals for the role of Technical Lead. You will be responsible for the multi-faceted role, requiring technical & leadership capability to mentor team to design, test, document, deploy & support high-quality web applications using cloud-based development platforms on AWS ...

  • Technical Lead

    3 months ago

    chennai, India Tagit Full time

    Position Technical Lead Opportunity We are seeking talented and motivated individuals for the role of Technical Lead. You will be responsible for the multi-faceted role, requiring technical & leadership capability to mentor team to design, test, document, deploy & support high-quality web applications using cloud-based development...

  • Technical Lead

    3 weeks ago

    chennai, India Tagit Full time

    Position Technical Lead Opportunity We are seeking talented and motivated individuals for the role of Technical Lead. You will be responsible for the multi-faceted role, requiring technical & leadership capability to mentor team to design, test, document, deploy & support high-quality web applications using cloud-based development...

  • Technical Lead

    4 weeks ago

    Chennai, India Tagit Full time

    Position Technical Lead Opportunity We are seeking talented and motivated individuals for the role of Technical Lead. You will be responsible for the multi-faceted role, requiring technical & leadership capability to mentor team to design, test, document, deploy & support high-quality web applications using cloud-based development platforms on...

  • Technical Lead

    1 month ago

    Chennai, India Movate Full time

    Role: Technical LeadYears of Experience: 8 to 12 YearsLead experience is mandatory Technical skills: Java/J2ee (JSP, JDBC), Springboot, Spring, Hibernate, JPA, EJBs, XML, ANT, knowledge on configuration related activities Maven, Jenkins, version control tools like SVN/GITResponsibilities:· Lead the design, development, and implementation of backend systems...

  • Technical Lead

    1 month ago

    Chennai, India Movate Full time

    Role: Technical LeadYears of Experience: 8 to 12 YearsLead experience is mandatory Technical skills: Java/J2ee (JSP, JDBC), Springboot, Spring, Hibernate, JPA, EJBs, XML, ANT, knowledge on configuration related activities Maven, Jenkins, version control tools like SVN/GITResponsibilities:· Lead the design, development, and implementation of backend systems...