Consultant – Windows Server Administrator

3 weeks ago

Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant – Windows Server Administrator

In this role Administrator who would help to monitor, test, troubleshoot and resolve windows server related queries/issues. Also to provide support for IT infrastructure services on all hosted windows operating system flavors from Windows server 2003 to Windows server 2022.

Responsibilities

·Installation & Configuration of Server OS

·Server Decommissions

·Install/remove/configure features on the server.

·Monitor server health.

·Troubleshoot CPU, Disk space, RDP, server connectivity issues etc.

·Server access management

·Apply security/hardware updates on the server.

·Vulnerability remediation

·Troubleshoot patching issues.

·Troubleshoot server connectivity issues from Vcenter, ILOs.

·Handling tickets – Incidents/Tasks/Change management requests

·Resolving tickets within SLAs

·Document key issues/root cause.

·Work with users across different locations on various issues.

·Windows OS – Win2003/Win 2008/Win2012 R2/Win2016/Win2019/Win2022

·Server Hardware – Dell/HP/Cisco UCS, VMware vSphere

·Deployment Tools – WSUS, SCCM

·Automation – PowerShell

·Ticketing Tools – ServiceNow

·Basic understanding of Windows Active Directory, DNS, DHCP

Qualifications we seek in you

Minimum Qualifications / Skills

·Bachelor’s degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required.

·Proven communication skills when working with other technical towers to work out issues.

·Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude.

·Must understand various logging methods and security event terminology.

·Strong leadership skills when troubleshooting across multiple vendor platforms and working out technical issues.

·Proven communication skills when working with other technical towers to work out issues.

Preferred Qualifications/ Skills

·Very good written and presentation / verbal communication skills with experience of customer interfacing role.

·In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.

·Good ITIL knowledge

·Flexible to work for 24x7 process.

·Excellent Communication and interpersonal Skills

·Ability to prepare Dashboards and Reports

·Experience of working independently & as a team player

·Should have a proactive work approach and ability to think out of the box.

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