Service Manager Automobile
4 weeks ago
- We are seeking a highly skilled Service Manager For Automobile Dealership in Trichy.
- The ideal candidate Should have extensive experience in managing services
- Day to day Operations, leading a service team, and ensuring top-notch customer satisfaction.
- The role requires hands-on experience in the automobile service industry, preferably in commercial vehicles, to oversee day-to-day operations, drive service revenue, and maintain strong relationships with customers.
Requirements Key Responsibilities:
● Service Operations Management:
● Oversee the entire service department, ensuring all operations run smoothly.
● Supervise repair and maintenance work, ensuring high-quality service delivery.
● Develop and implement processes for improving workshop efficiency, productivity, and
profitability.
● Team Leadership:
● Lead, train, and motivate a team of service advisors, technicians, and support staff.
● Monitor team performance, set targets, and create development plans to enhance skills
and productivity.
● Customer Relationship Management:
● Ensure excellent customer service, addressing customer complaints and inquiries
promptly and effectively.
● Foster long-term customer relationships to drive repeat business and customer loyalty.
● Service Revenue Management:
● Meet service sales targets through up-selling and promoting maintenance packages.
● Monitor service revenue and expenses, and implement strategies to achieve profitability
goals.
● Quality Control:
● Ensure adherence to Mahindra’s service standards, ensuring vehicles are serviced
within timelines and with high quality.
● Conduct regular quality audits to improve service delivery and reduce repeat complaints.
● Inventory & Parts Management:
● Oversee the availability and procurement of parts, ensuring minimal downtime and
smooth service operations.
● Coordinate with the parts department to maintain optimal stock levels for fast-moving
parts.
● Compliance & Reporting:
● Ensure the service department complies with all legal, safety, and environmental
regulations.
● Provide regular reports on service operations, performance metrics, and customer
feedback to senior management.
BenefitsSalary: Competitive, based on experience.
Requirements
InventoryManagement, DealershipManagementSoftware, Supplier&VendorManagement, TeamLeadership&Management,Reporting&PerformanceTracking
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