Relationship Manager
4 weeks ago
- Responsiblefor the portfolio being handled so as to build effectiverelationship with the classic customers by regularlycontacting the customers.
- Establishcontacts with the customer as per the contactcycle.
- Identifying the opportunitiesin the portfolio to enhance theportfolio.
- Meet the portfolioobjectives like crosssell income quality parameters and regularserviceinteractions.
- Incomeachievement/Revenue Generation :
- Meet theincome or revenue target set for the portfolio beinghandled.
- Identify the opportunitiesavailable in theportfolio.
- Meet theincome or revenue target set for the portfolio beinghandled.
- Contactability:
- Contact the customersas per the defined target andplan.
- Establish contact with thecustomer on all the triggers birthday calls service calls to makeeffectiveconversation.
- Contact the customersas per the defined target andplan.
- ServiceQuality :
- Effectiveinteraction or communication to be done withcustomer.
- Every conversation made tothe customer to be properly updated in the CRM Next with completedetails.
- Work on the feedback sharedwith by the supervisor /unit manager/training manager on thequality of conversation orinteraction.
- Prepare and usenarratives during the conversation made to thecustomers.
- Effectiveinteraction or communication to be done withcustomer.
- Sales
- Identifythe opportunities in the portfolio and close on theopportunities.
- Meet the targets ofthe defined products given
- Followup on the leads generated towardsclosure
- Identifythe opportunities in the portfolio and close on theopportunities.
- Audit andcompliance
- Adhere to allthe laid down processes set.
- Followall the guidelines as defined and comply with the processesset.
- Adhere to allthe laid down processes set.
RequirementsQualification:Graduate
KeySkills
- Customerhandlingskills
- Communicationskills
- ConversationSkills
- BankingProduct and ProcessKnowledge
- SellingSkills
Benefits
Qualification : Graduate Key Skills Customer handling skillsCommunication skills Conversation Skills Banking Product andProcess Knowledge Selling Skills
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