Relationship Manager

4 weeks ago


Mumbai, India Mintskill HR Solutions LLP Full time
Job Purpose
  • Responsiblefor the portfolio being handled so as to build effectiverelationship with the classic customers by regularlycontacting the customers.
  • Establishcontacts with the customer as per the contactcycle.
  • Identifying the opportunitiesin the portfolio to enhance theportfolio.
  • Meet the portfolioobjectives like crosssell income quality parameters and regularserviceinteractions.
JobResponsibilities :
  • Incomeachievement/Revenue Generation :
    • Meet theincome or revenue target set for the portfolio beinghandled.
    • Identify the opportunitiesavailable in theportfolio.
  • Contactability:
    • Contact the customersas per the defined target andplan.
    • Establish contact with thecustomer on all the triggers birthday calls service calls to makeeffectiveconversation.
  • ServiceQuality :
    • Effectiveinteraction or communication to be done withcustomer.
    • Every conversation made tothe customer to be properly updated in the CRM Next with completedetails.
    • Work on the feedback sharedwith by the supervisor /unit manager/training manager on thequality of conversation orinteraction.
    • Prepare and usenarratives during the conversation made to thecustomers.
  • Sales
    • Identifythe opportunities in the portfolio and close on theopportunities.
    • Meet the targets ofthe defined products given
    • Followup on the leads generated towardsclosure
  • Audit andcompliance
    • Adhere to allthe laid down processes set.
    • Followall the guidelines as defined and comply with the processesset.


RequirementsQualification:Graduate

KeySkills
  • Customerhandlingskills
  • Communicationskills
  • ConversationSkills
  • BankingProduct and ProcessKnowledge
  • SellingSkills


Benefits

Qualification : Graduate Key Skills Customer handling skillsCommunication skills Conversation Skills Banking Product andProcess Knowledge Selling Skills

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