Responsible Content Analyst

Overview

Microsoft Risk, Trust, and Safety Operations (RTS & AIO) ensures the business ecosystem of processes, organizations and systems effectively enable Microsoft and 3rd Parties to conduct business in a compliant and ethical manner. We incorporate trade compliance requirements for proactive identification and mitigation of risk for compliant growth. We protect Microsoft and enable strategic growth through proactive business engagement, identification, and mitigation of risk.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

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Qualifications

Basic Qualifications: 

Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, Computer Science, or related field

2+ year(s) relevant experience (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation).

OR

High School Diploma (or local equivalent)

3+ year(s) relevant experience (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation). Required skills:

• Experience working on sensitive investigations

• Ability to work with extremely impactful content posted on the internet including but not limited to: graphic violence, adult content, and child sexual exploitation

• Strong self-awareness and ability to communicate status effectively

• Knowledge and experience using popular software (Office, Excel, PowerPoint) and social media or gaming

• Active participation in team wellness and resilience activities

• Strong written and verbal communication skills, including to senior leaders, stakeholders, and relevant outside organizations

• Experience with high-volume, fast-paced environments

• Strong technical writing/documentation skills

• Non-English language skills (Arabic a plus)

• Understanding of social networking and online trends

• Ability to develop strong, long-term relationships with senior leaders, peers, and outside partners

Responsibilities

Performs data annotation tasks to support Large Language/AI models and content moderation tasks to identify and remove

explicit and illegal content from our platforms.

Analyzes and reviews several types of media such as images, videos, and text-based content based on guidelines and policies while maintaining high fidelity and consistency.

Recognizes data trends and understands policy implementation. Participate in and drive continuous improvement in processes, guidelines, procedures, policy, and tooling. Familiarizes self with guidelines to identify quality problems, and/or discover insights into the data.

Develops advanced understanding of guidelines and identifies gaps and when they should be used.

Works with Managers to understand the requirements and specifications of the projects/tasks and creates processes and work instructions based on those requirements and specifications. Identifies internal opportunities to develop new projects and improve current ones.

Identifies root problems (e.g., root-cause analysis), define the project strategy, gather requirements, identify needs, create the project plan and targets, and work across teams to align on the plan.

Work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering, Marketing) to design programs/projects from initiation to delivery. Learns to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs

and ensure the business objectives are met.

Learn how to track the success criteria and performance metrics such as quality, throughput, and SLA Metrics.

Cooperates with project leads to define and execute landing and communication plans, such as the target audience(s)

and communication strategy. Maintains the rhythm of business (ROB) during plan execution to ensure global alignment. Works across teams and centers to ensure all projects/initiative

requirements are understood and can be met. Learns to convert stakeholders to gain buy in.

Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the projects and show business impact under close guidance from senior team members.

Adapts communication style and storytelling strategy according to audience and business needs. Understands and follows ethics and privacy policies when collecting and preparing guidelines or contributing to development of the guidelines.

Adheres to Microsoft's privacy policy related to utilizing and working with data. Identifies data integrity problems.

Maintains high standard of data protection and security, follows standardized processes to prevent any information leakage or breach that could compromise the quality and reliability of products and services and minimizes exposure to risk.

Demonstrates personal ownership through following S&P guidelines, immediately reporting incidents using the appropriate channels, and completes all security training.

Applies policies and procedures under oversight from managers and peers to meet business needs.

May interpret the information to protect Microsoft and customers and move the business forward.

Discovers non-conformance and escalates to management.

Responsibilities include:

• Investigate and deep dive into computer coding or language scenarios to understand behaviors to refine the algorithms and identify misuse. Examples may include malicious code, offensive language, or illegal content.

• Investigate flagged instances to understand if the activity performed violates policy.

• Go through content, extract information, find patterns in how the models are behaving. Analyze findings, develop, test, and communicate recommendations.

• Use your linguistic and/or humanities expertise test impact of recommendations of policy and/or filtering changes.

• Collaborate with team members on day-to-day problem solving, reporting on trends/analysis findings and projects assigned by managers.

• Responsible Content Analyst may come across offensive and mature material and will be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers. Use in house tools to transcribe and annotate data for various projects. A few examples may be providing transcription (text) for audio clips or annotating text or images to verify certain types of data.

• Go through content (online and offline), extract information, provide needed information through tools with high accuracy and consistency. Responsible Content Specialists are comfortable understanding data as it relates to :

• Sentiment: The emotional intonation and other subjective implications behind keywords and phrases.

• Intent: The human intent, or the user’s end goal, behind different statements. Semantic: Understanding exactly what the meaning is behind what users are seeking.

• Use deductive reasoning based on information provided in contextual turns to ensure data labelling is of the highest quality.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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