Project Management Professional

3 weeks ago

Gurugram, India BT Group Full time

What you’ll be doing


Own the technical solution delivery as defined in statement of work (SoW)
Deliver requirements by ensuring production of a robust and fit for purpose design and delivery plans. Plans will include agreed and signed off E2E test strategy for technical solution.
Ensure all impacted teams(CS, T&SD, Service Assurance, CBS & Service Transition) review, size and commit to the delivery and costs of the design for the technical solution
Ensure effective reporting of the status of all technical solution deliveries into stakeholders
Ensure that a robust governance is in place to manage the stakeholder community on aspects related to technical solution delivery.
Ensure that the risks and issues around the technical solution delivery are identified and manged appropriately.
Engage with third party suppliers for timely delivery of components to meet technical solution requirements
Monitor and make recommendations and take any actions to address issues encountered during the design, build and various test phases of the technical solution delivery
Identify and implement changes to improve quality and reduce costs
Support Proof of Concepts/pilot and launch (go-live) plans
Manage RAG status and expectations of a delivery with relevant stakeholders
Run a regular project review forum with all stakeholders on Risks/issues/finances/ status/resources
Ensure that the technical solution/project delivered are handed over to operations right first time.
Support the PIR for the project and the technical solution delivery from any lessons learnt point of view 
Senior stakeholder management (e.g. Director and above senior leaders from both BT as well as customer organisation)
Independently, set up, scope and establish medium to high complexity programme/ projects and governance structures.
Identify project scope creep primarily focussing on technical solution and mitigating the same as per guidelines.
Provide options for the recovery of the technical delivery failure including re-planning/rescheduling. Conduct high level review of the technical solution for adversely impacted deliveries.
Make decision on the affordability of technical delivery costs and challenge the costs/solution where appropriate.
Drive the discussion with stakeholders on requirements/affordability and make decisions around scoping.
Make decisions at technical solution delivery level to take away the complexity of the solution. Be a collaborator across various technical towers to simplify delivery of technical solutions.
Manage change control at technical solution delivery level and determine on acceptance or rejection of changes to an agreed technical scope. Ensure team (can be matrixed) runs effective delivery change control.
Manage escalations across Delivery, agreeing any changes with stakeholders, including managing new demand. 

Skills and Experience Required

• Should have Minimum 8 years of experience into Technical Delivery and Contact Centre.

• Should have excellent understanding and knowledge of Next Generation Collaboration technologies like Avaya/Cisco/Genesys/Microsoft -Collaboration & Contact Center Portfolio both On-Perm and Cloud
• CCNA/CCNP/CCIE Voice or any other relevant OEM/Technology certification
• PMP/Prince 2 practitioner certified (Preferred).
• Sound knowledge of Enterprise/Service Provider network infrastructure and has proven experience in complex technical solution deliveries/ Technical Delivery Management.
• Hands on solution architecting experience in more than one technology along with commercial understanding preferred.
• Excellent communication, planning, stakeholder management & analytical skills.
• Should be able to work in different time zones.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

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