Universal Banker

Role Responsibilities

Job Role

Deliver quality service while carrying out the following transactions among others for customers
Cash depositsCash withdrawalsDemand draft / pay order instructions - accepting and processingAccepting instructions for FD breaks Effecting internal account to account transfers. Accepting and processing stop payment instructions. Ensure that all of the above services are delivered with accuracy and warmth. Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness. General Reconciliation and Compliance Activities at their level, which may typically include:
Dual control of Cash functionsControl of Security stationaryReview of processing entries and vouchers Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff. Contribute to branch performance through referrals, efficient customer service, effective operations controls. He / She is aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times. Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc. Ensure he / she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC / CDD / EDD and Money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplaceEnsure that your actions do not put others at risk; Work in a healthy and safe mannerEncourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment]. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

Graduate / Post Graduate Anywhere between 1 - 4 years of overall experience  Understanding of front and back office processes and procedures Customer and Service Orientation Strong communication skills Good Interpersonal skills Team-playing ability Banking knowledge

Role Specific Technical Competencies

Addressing customer needs Anti-money Laundering Policies and Procedures Bank Account Features and Services Customer Experience Management Customer Interaction Customer Retention

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