Technical Consultant

1 month ago


Bengaluru, India Blue Yonder Full time
Overview:
  • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work
  • Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deploymentcycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Scope:

  • Core responsibilities to include support and administration of Platform & Integration services components - Python based, BY Connect (using MuleSoft) based adapters and services.
  • The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc

Our current technical environment:

  • Software: Python, MuleSoft, API’s
  • Database: MS SQL Server, Snowflake
  • Cloud Architecture: MS Azure
  • Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you’ll do:

  • Provide technical support for applications and services based on Python & Mulesoft
  • Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
  • Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
  • Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
  • Working with customer/application/productteams ensuring the deadlines are not breached
  • Identifying areas improvement and cutting down the manual effort through automation

What we are looking for:

  • Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
  • Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
  • Strong customer facing skills and communication skills (verbal and written)
  • Strong knowledge of service management processes like incident, service request, change and problem
  • Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
  • Strong troubleshooting skills
  • Good working knowledge on SQL (preferably Microsoft SQL server)
  • Working knowledge of API’s (REST and SOAP)
  • Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
  • Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
  • Experience is using ARM for monitoring and analysis of the environments
  • Experience in working on Windows and Linux Operating System
  • Experience troubleshooting/ManagingRuntime Servers
  • Experience working with Python & Mulesoft Connectors - Standard/Custom
  • Experience troubleshooting and performance tuning of ESB/middleware components
  • Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
  • SaaS/Cloud/Azure experience a plus
  • Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
  • Experience working with any Planning or Execution Systems is a plus.
  • Prior systems administration/applicationconfiguration management experience is preferred.
  • Ability to adapt and respond to fast moving & changing project environments
  • Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
  • Well organized and ability to meet deadlines and multi-task


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