Senior Manager, Internal Investigations

4 weeks ago

Mumbai, India Corporate Full time

JOB SUMMARY

This position will be based in India, with the city of location flexible, within reason. The Department of Investigations is a subgroup of the Global Safety & Security (GS&S) organization, which sits within the Risk Management function. This Department’s mission places a strong emphasis on mitigating financial misconduct, identify theft and economic crime. The Department performs a wide range of investigations into allegations of other serious misconduct, threats and criminal activity committed by associates, guests and other third parties. The objective is to ensure and safeguard the assets, integrity and protect the reputation of Marriott International (MI).

In this role, the post holder will manage or directly provide specific investigative services, projects, and information with designed to reduce company losses and successfully defend legal actions regarding the investigation and disciplinary actions of associates and/or customers.

Educational degree and/or relevant experience.

At least 5 years of progressive Investigation or Audit experience including:

Identifying and analyzing case evidence, before constructing an effective interview plan

Investigative interview skills within local employment law requirements

Experienced undercover investigation/project management skills. 

Comparable corporate industry experience highly desirable.

Demonstrated hotel operations/management experience strongly preferred.

Strong operational experience in India, with the ability to write and communicate fluently in both English & Hindi. Additional Indian language dialects an advantage.

Overview of Skills & Competencies

Demonstrated investigative development skills.

In-depth knowledge of Internal Investigations services.

Effective time management skills.

Effective listening skills.

Excellent written and oral communication skills.

Demonstrated competency of problem-solving methodologies to enable effective decision making.

Demonstrated follow-up and customer service skills.

Personal integrity with a high regard to maintaining strict confidentiality.

Ability to persuade and influence others, including those at senior organizational levels.

Solid knowledge of local employment law.

Understanding of the components of criminal and civil law.

Ability to foster good working relationships with Corporate Legal & Labor Departments, Compliance, Internal Audit and Corporate Human Resources Departments.

CORE WORK ACTIVITIES

Investigative Management

Covert Investigations: Manages outside vendors when required Influence internal management regarding employment actions that are the result of theft, drug abuse, fraud, or serious misconduct. Provides on-site closure of investigations to a legally defendable conclusion working within legal guidelines and MI’s Guarantee of Fair Treatment policy. 

Video Surveillance Investigations: Manages or directly delivers the technical, legal and communication requirements of conducting on-property covert electronic video surveillance, where permissible under local laws. Monitor and evaluate Country and City legislation concerning the use of electronic monitoring in the workplace. Ensures that the criteria of “reasonable expectation of privacy” is adhered to.

Information/Due Diligence Investigations: Directly accesses and manages the process and dissemination of “publicly held” information in Country, City and private repositories for the purposes of due diligence analysis and pre/post-employment screening. Directly serves as a technical resource MI Policy concerning the use of information-based investigations, Country and City, Fair Credit Reporting Acts, and Constitution and Statutory Protections of Workplace Privacy.

On-Site Investigations: Provides direct on-site unit assistance for property specific investigations. Gathers and coordinates information. Provides specific technical expertise in the delivery of investigative interviews in compliance of civil law.

Special Investigations: Responds to and directly supports MI requests for specialized investigative direction. Implements and manages (to a legally defendable conclusion) all internal investigations which are a result of theft, fraud, and drug abuse. Directly manages the course of all investigations in a manner that is legally defendable. Reviews (with a labor attorney) all company violations which surface during an investigation to allow property management to make fair, balanced, and legal disciplinary decisions. Conducts post investigative interviews with associates identified as violating company policies. 

Intelligence Gathering: On request, provides searches via the internet and subscription databases on controversial groups, protests, and information of groups, companies or persons that are targeting the company.

Fraud Investigations: Responds to all direct MI requests involving credit card, checks counterfeiting and system or computer fraud. Conducts on-going research in this field. Builds effective communication networks with local law enforcement agencies as well as federal agencies that handle financial and economic crime. Continuously enhances fraud expertise and knowledge in the field via on-going education. Provides direct counsel to MI Business Units on effective ways to conduct the investigation. Manages investigations and acts as a liaison between property, law enforcement agencies, Finance Group, Human Resources, Internal Audit, Law Department, and related regional managers as identified by the MI.

Court Appearances: Schedules, organizes and/or attends Company prosecution appearances in court on behalf of the company.

Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

Provides professional consultation for all other MI Business Units upon request. 

Communication

Maintains and provides effective communications during all investigations with Regional Vice Presidents of Human Resources, Area Directors of Human Resources (ADHR’s), Regional Associate Relations Managers, HR Field Services Team management, Attorneys from Corporate, Legal and Labor Law Departments, Internal Audit, Business leaders, unit General Managers, and other regional managers and MI Business Units.

Designs, develops, and creates graphic presentations of department initiatives and internal field service evaluating processes.

Oversights for monthly Executive Summary publication.

Additional Responsibilities 

Performs other duties/assignments as requested by management teams and leadership groups.

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