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ICT Assistant

2 months ago

New Delhi, India MSF Full time
JOB PURPOSE

TheICT Assistant is responsible for executing the maintenance followupand monitoring of all IT and Telecom equipment tools and servicesas well as ensuring onsite & offsite technical support andtraining of users under his/her responsibility in consultation withICT Manager in accordance with MSF standards policies protocols andprocedures to guarantee the efficient use of all IT and Telecomservices andinfrastructure.

Toassist ICT Manager in developing implementing and maintaining thequality security continuity and coherence of an efficient andeffective ICT environment in accordance with the requirements ofthe office of the MSF South Asia in India and othercountries.

KEYACCOUNTABILITIES
  • Responsiblefor the maintenance and implementation of an uptodate ICTinfrastructure (hardware software and electronicdata)
  1. Monitoringmaintaining and following up on all Information Technology (IT) andTelecom equipment tools and services in the MSF India Offices inIndia in accordance with MSF standards policies protocols andprocedures.
  2. Supervisingimplementing and improving data security protocols (data savingfirewall User Access right backup security for equipment andsoftware etc.) to ensure data security availability and immediateoperational recovery and continuity in case ofemergency.
  3. Performingany other task specific to his/her area of specialty as defined inhis/her job description and according to the linemanager.
  4. Performanceof specific technical functions including changing of hardwareelectronic components (disks memories network wiring power sourcesetc.) and routinerepairs.
  5. Ensurethat all the ICT equipment s (servers computers printers telephoneLL/ Mobiles A/V equipment s etc.) are functioning smoothly anduninterrupted.
  6. Assistancein the installation of commercial and inhouse developed softwareand relatedupgrades.
  7. Assistin management and acquisition of ICT software s and hardware forspecificdepartments.
  8. Supportto users in backing up and restoring their files as well as invirus detection removal andprevention.
  9. Ensurethat software and antivirus updates are being delivered correctlyon allsystems.
  10. Responsiblefor providing support at live events andemeetings
Supportsnetwork and systemadministration

Troubleshooting& monitoring of network relatedproblems.
Maintain log of all trouble reports anddetailed resolution in trouble ticket system
Maintain andtroubleshoot network systems such as file servers network printingand connectivity;
Provide user support for all networkaccess and all system related software and devices (laptop drivesSharePoint);
MaintainPeriodic backup of Users data MSFE data and sharefolders

Providesadministrativesupport

  1. Responsiblefor management and processing of ICT bills of office and MSFguesthouse
  2. Maintenanceof an uptodate inventory of software andhardware.
  3. Maintenanceof the inventory and stock of supplies and spare parts incooperation with the Facilitiesdepartment;
  4. Maintenanceof the filing system ensuring safekeeping of confidentialmaterials;
  5. Extractionof data from varioussources;
  6. Researchand retrievalofdatafrom internal and external sources; preparation of statisticalcharts tables and reports asrequired;
  7. ProvidingICT support to key Events/Projects
Briefingand TrainingProvideICT briefing and basic training to existing and newstaff
Procurementof ICT Equipment sProcurement of ICT equipment s for MSF India offices inIndia

4. KEYDIMENSIONS

  • Technicalsupport to users to resolve their IT related issues andqueries.
  • Monitoringof ICT Infrastructure Hardware SoftwareInternet
  • ToSupport ICT manager in daytoday ICT service continuity maintenanceand EDatasecurity
  • ICTAsset and InventoryManagement.
FinancialDimensionsAssistICT Manager in preparing and managing the ICT annualbudget.

OtherDimensions

  • Responsiblefor the ICT maintenance of all staff and infrastructure in Officesin India/ SriLanka.
  • RemoteICT support to the users of MSF South Asia in Sri Lanka and othercountries ifrequired
  • Supportto other MSF Sections ifrequired
PerformanceIndicators

  • Uptodateoffice infrastructure and IT compliances (Software andHardware)
  • Adequatetrouble shooting: 90% of all ICT inhouse queries are solved within12hours
  • 100%of required ICT payments done well intime
  • Uptodateand approved ICT strategy payments and inventory for the MSFoffices in India/SriLanka

KeyInteractions

  • MSFSouth Asia Office in India / Sri Lanka or any other country ifrequired
  • ExternalICT servicevendors
  • Closelywork with ICT Manager based in MSF South Asia Office inColombo


1.



Requirements

Educational Qualifications &Functional / Technical Skills

  • Graduatein IT orequivalent
RelevantExperience

  • Preferably45 years work experience in System and network administrationtrouble shooting supporting management of hardware and softwareplatforms telecommunications facilities and knowledge ofWindowsbasedpackages/applications
Otherrequirements
  • Expertisein the latest version of Microsoft Operating System and businessapplications(Office365)
  • Goodknowledge of computer hardware and maintenance processes networktheory and their respective protocols main email systems ITsecurity best practices and IT service management tools(ITSM)
  • Knowledgeof Computer Hardware s Routers Switchesetc.
  • Goodknowledge of written & spokenEnglish
BehavioralCompetencies:
  • Resultsand Quality Orientation
  • PlanningandOrganizing
  • Behaviorflexibility
  • TeamworkandCooperation


Benefits

Weoffer:

  • Contractduration is one year with a possibility ofextension.
  • Astimulating professional environment in a reputed internationalorganization.
  • Grossper month salary (before all the statutory deductions): INR 40918INR 56641 (non negotiable)(finalsalary will depend on the scaling of the CV as per MSF criteria).13thMonth bonus (equivalent to one month gross) will beadditional.
  • Contributionsfor statutory benefit programs such as Provident Fund andGratuity.
  • Medical:MSF provides medical reimbursement for employees and theirdependents as per MSF health carepolicy