Team Leader

4 months ago

Bengaluru, India Equiniti Full time

Management Level

G

Team Leader – Customer Experience Centre- Correspondence

Department – Operations Reports to : Manager

Role

To lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the department.

Business Function

EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standards under appropriate guidance and direction. The scope of these activities will range across all Equiniti's business lines.

Core Duties and Responsibilities

Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency supporting line management in the implementation of centrally driven changes when required.Input in to the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.Work alongside the US operational team to ensure communication and operations are aligned.Recognise and analyse trends in problem occurrence and workflow, investigate further when appropriate and implementing changes or co-ordinating support from other parties to resolves matters and minimise the risk of re-occurrences.Monitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.Support the team deliverable by undertaking a range of roles and tasks when required.Pursue personal development of skills and technical knowledge to adapt to the changing business environment.Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.You will be following the US business shift hours and holiday calendarSuccessful completion of task and achievements of agreed service standards.Effective use of resources.Accuracy and volume of team’s work.Development of knowledge, competence and skills of self and teamAdherence to procedures, policies and Integrated Management System requirements.Quality of recommendations for continuous improvement.Effectiveness of change management and communicationEffective communication with team stakeholders.

Competencies and Experience

Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.Explains the reasoning behind what is being said to ensure understanding and acceptance.Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.ICSA or IAQ qualification including “Compliance” module (must be achieved within 1 year of appointment).Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.Plans, co-ordinates and controls the work and resources of the team.Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.Give constructive feedback in order to identify individual’s development needs.Maintain consistency and fairness throughout the process.Communicate and explain change effectively.Plan and implement changes gaining commitment and understanding, minimising disruption to our service.Has a good understanding of the business environment in which Equiniti operates and of industry best practice.Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti’s business and overall aims, including relevant IT industry developments.Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.

Desired Skills and Knowledge

Excellent verbal, written, and interpersonal communication skills.Advanced Microsoft Office skills including macros and database administration.Prior experience in leading a team.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

  • Team Leader

    4 months ago

    Bengaluru, India SAFFRONCONSULTANCY SERVICES Full time

    Responsible In Managing The Team of 20 to 30 Agents. Setting And Meeting Performance Targets for Accuracy, Efficiency, and Quality Ensuring meeting Clint sSLA. Monitor and Track the performance with respect to SLA s, Client satisfaction. Maintaining Up-to-date Knowledge of Processdevelopments. Assist with Assistant.Manager/Manager from the end User s Point...

  • Team Leader

    3 months ago

    Bengaluru, India Syngene Full time

    JOB DESCRIPTION Job Role : Team Leader Designation:   Principal Investigator  Job Location:  Hyderabad/Bangalore Department:  Synthetic Chemistry Role Requirements: Ph.D. degree and or post-Doctoral research with a minimum of 5 years of CRO experience with excellent communication skills is preferred. The candidate should manage a...

  • Team Leader for the MMD Tower Team

    4 months ago

    Bengaluru, India Siemens Gamesa Full time

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Team Leader for the Tower Mechanical Detail Design Team Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of...

  • Team Leader

    4 months ago

    Bengaluru, India Northern Trust Corporation Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our...

  • Team Leader- Vibration

    4 months ago

    Bengaluru, India Snaphunt Full time

    The OfferA role that offers a breadth of learning opportunitiesLeadership RoleOpportunity to make a positive impactThe JobYou will be responsible for : As a Vibration Team Leader your primary responsibilities will be monitoring and diagnosing the health condition of Rotating and Reciprocating machinery’s to highlight potential failures or damages before...

  • Team Leader- Vibration

    4 months ago

    Bengaluru, India Hire Hubb Full time

    A Staffing services company to provide right options for the aspiring candidatesThe RoleYou will be responsible for : As a Vibration Team Leader your primary responsibilities will be monitoring and diagnosing the health condition of Rotating and Reciprocating machinery’s to highlight potential failures or damages before they happen.Experience in Vibration...

  • Senior Team Leader

    2 months ago

    Bengaluru, India Novo Nordisk Full time

    The position As a Sr. Team Leader at Novo Nordisk, you will have the following responsibilities: Ensuring all the process are delivered with high quality by the team along with smooth month-end, quarter-end closings and all the guidelines and supporting documentations are up to date. Supporting manager and respective line of business...

  • Team Leader – Operations

    4 months ago

    Bengaluru, India INDECOMM Full time

    Job Brief We are seeking a candidate with a thorough understanding of the pre-purchase review process, including familiarity with credit and closing documents, as well as state and federal regulations. The Pre-Purchase Audit process involves auditing loans to ensure compliance with rules and regulations before purchasing them in the secondary market....

  • Senior Team Leader

    2 months ago

    Bengaluru, India Novo Nordisk AS Full time

    Department : Finance GBS Are you a person with innovative thinking and a proactive attitude? Do you have a continuous improvement and process delivery mindset? If so, we have an exciting opportunity for you to join the Global Business Service (GBS) Finance team at Novo Nordisk. Take the next step in your career and apply today for a life-changing...

  • Team Leader AR

    4 months ago

    Bengaluru, India ACN Healthcare RCM Services Full time

    Position: Team Leader – AR (Location: Bengaluru, Hyderabad & Chennai) Operational Responsibilities Manage a team of 25-30 members Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of...

  • Team Leader

    3 weeks ago

    Bengaluru, India PeopleLogic Full time

    Responsibilities: Lead, empower and develop the R&D team, consist of software, DevOps, QE automationengineers Design software solutions, considering large scale, high availability, security, robustness,performance & sizing, and more Develop a high standard code, in an enterprise level application and architecture Strong understanding and oversee...

  • Fundraising Team Leader

    1 month ago

    Bengaluru, India The Association of People with Disability Full time

    Key Responsibilities:Team Leader-Tele Calling is responsible for ensuring that Tele-calling staff have the knowledge and skills to answer donors’ questions, requests for support, or problems quickly and effectively. The performance of individual callers is essential to the success of a call center. Team Leader-Tele Calling is responsible for training,...

  • Fundraising Team Leader

    1 month ago

    Bengaluru, India The Association of People with Disability Full time

    Job DescriptionKey Responsibilities:Team Leader-Tele Calling is responsible for ensuring that Tele-calling staff have the knowledge and skills to answer donors’ questions, requests for support, or problems quickly and effectively. The performance of individual callers is essential to the success of a call center. Team Leader-Tele Calling is responsible...

  • Team Leader

    4 months ago

    Bengaluru, India SLK Full time

    Company Name:   SLK Software Private Limited .buttontext96db11d82d878844 a{ border: 1px solid transparent; } .buttontext96db11d82d878844 a:focus{ border: 1px dashed #F0AB00 !important; outline: none !important; } ...

  • Team Leader

    4 months ago

    Bengaluru, India Freedom Mortgage Full time

    Argent HiringENGLISH AND KANNAD SPEAKINGCreate an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues...

  • Team Leader, Customer Service

    3 months ago

    Bengaluru, India Thermo Fisher Scientific Full time

    About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing...

  • Team Leader

    4 weeks ago

    Bengaluru, India PeopleLogic Full time

    Responsibilities: Lead, empower and develop the R&D team, consist of software, DevOps, QE automationengineers Design software solutions, considering large scale, high availability, security, robustness,performance & sizing, and more Develop a high standard code, in an enterprise level application and architecture Strong understanding and oversee...

  • Team Leader

    3 weeks ago

    Bengaluru, India PeopleLogic Full time

    Responsibilities:  Lead, empower and develop the R&D team, consist of software, DevOps, QE automation engineers  Design software solutions, considering large scale, high availability, security, robustness, performance & sizing, and more  Develop a high standard code, in an enterprise level application and architecture  Strong understanding and...

  • Team Leader

    2 weeks ago

    Bengaluru, India Syngene Full time

    Role Requirements: Ph.D. degree and or post-Doctoral research with a minimum of 1 year of CRO experience in the field of peptide synthesis (solution phase, and SPPS both manual/instrument based) with excellent communication skills is preferred. The candidate should manage a team of 5-7 FTEs and capable of designing scheme for synthesis of peptides and...

  • Team Leader

    4 months ago

    Bengaluru, India Novo Nordisk AS Full time

    Department – Finance GBS, MDM Are you an experienced finance professional with a strong background in Master Data Management? Are you ready to take on a leadership role and drive innovation within a global organization? We are looking for a Team Lead for Master Data Management (MDM) within Finance GBS to join our dynamic team in Bangalore. If you are...