Senior Customer Service Executive
4 weeks ago
Other knowledge/skills
Areas Of Responsibility Include
• Working experience in 24x7 Operations.
• Manage day to day performance of NOC Operations and manage the SLAs across the projects.
• Proactive monitoring of boards and monitoring tools to ensure SLAs are covered.
• Reviewing current processes and procedures to ensure updates are instigated as appropriate.
• Troubleshooting all network related problems
• Ensure the processes are followed.
• Coordinate and monitor log analysis for our managed services offerings, to ensure company policy and security requirements are met.
Essential Knowledge:
• Working experience in 24- 7 NOC operations
• Understanding of NOC operations, basics of networking
• Well versed with ITIL processes around Incident, Problem & Change Management
• Reporting Skills- collate the data and study it for meaningful analysis.
• Able communicator to effectively reach out to customers in timely manner for identified issues.
• 4+ experience in network engineering, deploying, supporting, and managing WAN infrastructure.
• Working with complex enterprise WAN environments, including the following topologies and protocols: TCP/IP, BGP, OSPF, VRF, MPLS, GRE, IPSec, NAT
• Working knowledge in switching fundamentals such as Ethernet, VLANs, STP, HSRP and VPC
• Experience using network diagnosis and packet analysis tools.
• Able to effectively prioritize tasks in a high-pressure environment.
Skills :
• LAN & WAN
• DMVPN, IPSEC, VDSL, Corporate Internet etc.
• Routing and switching
• PRI/ILL/MPLS Links Management
• 4G Services technology
Academic Qualifications:
• Minimum 4-year degree
• 5 + years of NOC work Experience
CCNA & ITIL Certification mandatory
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