Senior Customer Service Executive

4 weeks ago


Chennai, India Tata Communications Full time

Other knowledge/skills

Areas Of Responsibility Include

• Working experience in 24x7 Operations.
• Manage day to day performance of NOC Operations and manage the SLAs across the projects.
• Proactive monitoring of boards and monitoring tools to ensure SLAs are covered.
• Reviewing current processes and procedures to ensure updates are instigated as appropriate.
• Troubleshooting all network related problems
• Ensure the processes are followed.
• Coordinate and monitor log analysis for our managed services offerings, to ensure company policy and security requirements are met.


Essential Knowledge:

• Working experience in 24- 7 NOC operations
• Understanding of NOC operations, basics of networking 
• Well versed with ITIL processes around Incident, Problem & Change Management
• Reporting Skills- collate the data and study it for meaningful analysis.
• Able communicator to effectively reach out to customers in timely manner for identified issues.
• 4+ experience in network engineering, deploying, supporting, and managing WAN infrastructure. 
• Working with complex enterprise WAN environments, including the following topologies and protocols: TCP/IP, BGP, OSPF, VRF, MPLS, GRE, IPSec, NAT 
• Working knowledge in switching fundamentals such as Ethernet, VLANs, STP, HSRP and VPC 
• Experience using network diagnosis and packet analysis tools. 
• Able to effectively prioritize tasks in a high-pressure environment.
Skills :

• LAN & WAN
• DMVPN, IPSEC, VDSL, Corporate Internet etc.
• Routing and switching 
• PRI/ILL/MPLS Links Management
• 4G Services technology 

Academic Qualifications:

• Minimum 4-year degree 
• 5 + years of NOC work Experience 

CCNA & ITIL Certification mandatory



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