Quality Analyst Specialist
Found in: Talent IN C2 - 2 weeks ago
Company Overview
Wellness meets luxury at Ridhira Living as brought to you by the wellness pioneers at O2 spa, founded by Ritesh Mastipuram. With best-in-class amenities and top-notch service, Ridhira Living offers a range of luxurious villas and thoughtfully designed plots to create a vacation-like experience for our customers. Join us as we make healthy living a lifestyle and a holistic lifestyle a reality
Job Overview
We are looking for a Quality Analyst Specialist with 4 to 6 years of experience to join our team at Ridhira Living - Building World's Largest Chain Of Wellness Themed Resort Living Communities. As a Quality Analyst Specialist, you will be responsible for ensuring the quality and efficiency of our services. This is a full-time position based in Hyderabad, Telangana, India.
Qualifications and Skills
- 4 to 6 years of experience in a similar role as a Quality Analyst Specialist
- Knowledge of outbound sales processes and call monitoring
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Experience in training and quality assurance
- Attention to detail and ability to multitask
- Ability to work in a fast-paced and dynamic environment
Roles and Responsibilities
- Conduct regular call audits and monitor outbound sales calls to assess the quality of customer interactions
- Identify areas for improvement and provide feedback to the sales team
- Develop and implement training programs to enhance the quality of sales calls
- Work closely with the sales team to ensure adherence to quality standards and processes
- Maintain and update quality monitoring databases and reports
- Collaborate with cross-functional teams to drive continuous improvement initiatives
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Hyderabad, India Ode Spa.Wellness Full timeCompany OverviewWellness meets luxury at Ridhira Living as brought to you by the wellness pioneers at O2 spa, founded by Ritesh Mastipuram. With best-in-class amenities and top-notch service, Ridhira Living offers a range of luxurious villas and thoughtfully designed plots to create a vacation-like experience for our customers. Join us as we make healthy...
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