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Oracle Service Functional Analyst
2 months ago
OracleService FunctionalAnalyst
PuneMH
The OracleService Functional Analyst provides enduser supportrelated to Oracle Ebs Service applications. He/She supports Serviceprocesses during implementations projects as well as business asusual activities. He/She analyzes business requirements and systemenhancements prepares functional and technical specificationssolves issues and identifies their root causes to prevent them infuture.
KeyDuties
- supportService applications enduser
- analyzeand solve problems related to Oracle Ebs Serviceapplications
- lead orparticipate in root cause analysis / corrective action for criticalissues andincidents
- lead thedevelopment and the deployment of Oracle Ebs Service applicationsparticularly in the designing building testing implementation andstabilization.
- developtest plans to ensure proper system functionality and defects freerelease and meet business requirements. Maintain systems to ensurereliability and performance.
- deploysystem enhancements service requests (change requests) ensuringsolution is scalable and meets overall business requirements andidentify/document functional gaps maintaining documentation forchanges made tosystem
- monitorsupport and enhance software integrations in Servicearea
- collaboratewith the Project Management Office to estimate the deliverytimelines estimate resourcing needs and identify risks & issuesupfront
- cooperatewith colleagues on other team in order to design harmonizedsolutions
- conductongoing quality reviews and analysis of data in Service area;identifies data quality issues and escalates for correctiveactions
- workeffectively with remote team members outsourced resources and usersto completetasks.
SchoolBackground / WorkingSeniority
- 25 yearsof experience developing with Oracle Ebs Release12.2
- Bachelorsdegree orequivalent
- Internationalexperience
- Experiencein an international System Integrator company is aplus
BasicSkills
- StrongEnglish language skills
- PMP orequivalent project management certificationpreferred
- Analyticaland Problemsolving skills arerequired
Technical/ Functionalskills
- Deepexperience with Oracle Ebs Release 12.2 specifically in:
- OracleService
- OracleServiceContracts
- OracleMobile FieldService
- Experiencewith Oracle Order Management is aplus
- Experiencewith OracleInventory
- ExperiencewithPL/SQL
- Experiencecreating Functional Requirement Documentation and TestScript
- ExcellentCommunication and Teamworkskills
- ProcessDiscipline and Documentation skillsessential
- Ready tomove beyond own area ofcomfort
- Abilityto be adaptable and flexible while responding to deadlines onassignments and workflow fluctuations