Sr Support Engineer 2

2 months ago

Bengaluru, India Blue Yonder Full time
Overview:
  • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
  • Position involves a role that is responsible for the implementation of JDA Category Management with good knowledge of JDA Category Management. These include independently handling the implementation and providing a solution to technical/functional issues. The Associate should have strong product knowledge in at least any 3 of the areas (SP, FP & AO, CKB, CC, Reporting).

Scope:

  • Core responsibilities include maintenance & support during the Implementation phase of the customer project to manage the environment & product-related issues.

Our current technical environment:

  • Software: BY Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat
  • Tools: PowerShell scripting, SQL, Basics of C# scripting,
  • Frameworks/Others: PL/SQL, RDBMS, Unix shell scripting

What you’ll do:

  • Understand the implemented solution/ products
  • Analyze the issues, identify Root cause and find the permanent solution to any problem
  • Work with BY product experts on the solution
  • Work with Product Development for code fix and testing the patches in the support environment before delivery
  • Adheres to SLA based on the severity of the customer cases.
  • Complete the product certification courses assigned.
  • Document the learning and building the knowledge content
  • Provide early visibility and mitigation to technical challenges through the journey.
  • Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

What we are looking for:

  • Bachelor’s degree minimum 8 to 10 years of experience in Product Support / Implementation support.
  • Skill set and availability requirements as per the organization's needs
  • Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
  • Knowledge in performance tuning techniques is added advantage.
  • Understanding and experience with the technical requirements for the product line assigned.
  • Understanding of various technical platforms and infrastructures.
  • Understands BYs product suite so as to convey relationships and touch-points to the customer.
  • Works with appropriate parties to ensure issues are resolved.

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