Technical Specialist –MS, Storage

1 month ago

Chennai, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

What you'll be doing

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detailAssist in analyzing, assigning, and escalating support callsInvestigate third line support calls assigned and identify the root cause of incidents and problemsReport and escalate issues to 3rd party vendors if necessaryProvide onsite technical support to clients and provide field engineering services to clientsConduct a monthly random review of incidents and service requests, analyze and recommend improvement in qualityProvide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTTProactively identify opportunities for work optimization including opportunities for automation of work


Knowledge, Skills, and Attributes:

Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications

Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)


Required Experience:

Demonstrated work experienceDemonstrated experience required in Engineering function within a medium to large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesDemonstrated experience working with vendors and/or 3rd parties

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Apply Back to search results

  • Technical Specialist

    1 month ago

    Chennai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Technical Specialist

    6 months ago

    Chennai, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Data Storage Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    About the CompanyTata Consultancy Services, a leading global IT services company, presents an excellent opportunity for skilled professionals to join their team.Job OverviewWe are seeking an experienced Storage Administrator to manage and maintain our storage infrastructure. The ideal candidate will have strong technical skills, excellent problem-solving...

  • Systems Administration

    6 months ago

    Chennai, Tamil Nadu, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As...

  • Storage Expert Professional

    1 week ago

    Chennai, Tamil Nadu, India INFOCUS CONSULTING SERVICES PVT LTD Full time

    About UsINFOCUS CONSULTING SERVICES PVT LTD is a renowned company in the field of data storage solutions.Salary and BenefitsThe estimated salary for this position ranges from ₹25,00,000 to ₹40,00,000 per annum, depending on experience.Job DescriptionWe are seeking an experienced Storage Expert Professional to join our team. The ideal candidate will have...

  • Resident storage engineer

    2 weeks ago

    Chennai, India INFOCUS CONSULTING SERVICES PVT LTD Full time

    Experience : 6+ Location: Chennai, Mumbai, Delhi, BangaloreWe are seeking who expertise in storage technologies like Dell Emc, Netapp stoarge, pure storage and good knowlege in all stacks.The Resident Storage Engineer will be expected to be technically proficient in the following areas:o Full range of Pure Flash Arrays with a clear understanding of...

  • IT Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Inaho Digital Solutions Full time

    Inaho Digital Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users across various operating systems, including Windows, Linux, and Mac OS.ResponsibilitiesServe as the primary point of contact for users experiencing technical issues with IT...

  • Resident Storage Engineer

    2 weeks ago

    Chennai, India INFOCUS CONSULTING SERVICES PVT LTD Full time

    Experience : 6+Location: Chennai, Mumbai, Delhi, BangaloreWe are seeking who expertise in storage technologies like Dell Emc, Netapp stoarge, pure storage and good knowlege in all stacks.The Resident Storage Engineer will be expected to be technically proficient in the following areas:o Full range of Pure FlashArrays with a clear understanding of...

  • Resident Storage Engineer

    2 weeks ago

    Chennai, India INFOCUS CONSULTING SERVICES PVT LTD Full time

    Experience : 6+ Location: Chennai, Mumbai, Delhi, Bangalore We are seeking who expertise in storage technologies like Dell Emc, Netapp stoarge, pure storage and good knowlege in all stacks. The Resident Storage Engineer will be expected to be technically proficient in the following areas: o Full range of Pure FlashArrays with a clear understanding of...

  • Technical Content Specialist

    2 months ago

    Chennai, India Hiring Cliq Consultancy Services Full time

    Job SummaryWe are seeking a skilled Technical Content Specialist to contribute to the development of high-quality technical documentation for our products and services. You will be responsible for creating, developing, and maintaining technical documentation and service procedures, working closely with engineering and technical teams.Key...

  • Technical Support Specialist for Global Banking Operations

    3 weeks ago

    Chennai, Tamil Nadu, India Mizuho Full time

    Mizuho, a leading Japanese bank, is seeking a skilled Technical Support Specialist to join its team in India.The successful candidate will provide technical support for G-Base Software (Main frame) and PEGA system, assist end-users with software and hardware issues, troubleshoot and resolve technical problems, and ensure systems are running efficiently.A...

  • Storage-Powermax

    1 week ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Storage-Powermax(Commvault Back Tool)Experience Range: 5 – 7 YearsLocation: ChennaiGood to have skills : EMC Powermax, SAN and NAS, Cisco...

  • Storage-Powermax

    1 week ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Storage-Powermax(Commvault Back Tool)Experience Range: 5 – 7 YearsLocation: ChennaiGood to have skills : EMC Powermax, SAN and NAS, Cisco...

  • Storage-Powermax

    1 week ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Storage-Powermax(Commvault Back Tool) Experience Range: 5 – 7 Years Location: Chennai Good to have skills : EMC Powermax, SAN and NAS,...

  • Technical IT Infrastructure Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India A2MAC1 Full time

    A2MAC1 is a leading company in the industry, seeking an experienced Technical IT Infrastructure Specialist to join our team.We offer a competitive salary of $120,000 per year.Job DescriptionThe successful candidate will be responsible for defining, implementing, and evolving IT solutions to ensure efficient, secure, and flexible IT operations according to...

  • Storage-Powermax engineer

    3 days ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Storage-Powermax engineerExperience Range: 7 – 10 YearsLocation: ChennaiMust-Have:Knowledge and practical experience of DELL and EMC storage...

  • Senior Financial Analyst MS Excel Specialist

    1 month ago

    Chennai, Tamil Nadu, India Mazenet solution Full time

    Job OverviewMazenet solution, a prominent player in the IT service industry, is seeking a Senior Financial Analyst MS Excel Specialist with a strong background in MS Excel and finance/accounting for a part-time or freelance role. The role is located in Chennai or Bangalore Urban and requires a minimum of 7 years of relevant work experience. The primary focus...

  • Technical Systems Specialist for Efficient Software Development

    3 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    This job is an excellent opportunity to work with Amazon, a leading inclusive employer and member of the global LGBTQ+ business community. We value diversity and aim to create a welcoming work environment.As a Technical Systems Specialist, you will play a crucial role in developing build scripts and tools to enhance the efficiency of the development and...

  • Technical Recruiter

    2 weeks ago

    Chennai, India Korn Ferry Full time

    Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their...

  • Technical recruiter

    2 weeks ago

    Chennai, India Korn Ferry Full time

    Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their...