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IT Delivery Manager

4 months ago

Pune, India Mouser Electronics Full time

JOB DESCRIPTION
Title: IT Delivery Manager
Location: India

The Information Technology Delivery Manager provides direction and support to multiple IT teams for assigned region. This person will manage staff, act as a technology generalist, foster a positive environment, and provide feedback to corporate management on the performance, dependability, and interactions of local staff. 

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

Assists with the management of staff across multiple teams, including recruitment, supervision, scheduling, work prioritization, drive productivity, development, career planning, motivation, evaluation, and disciplinary actions. Works with corporate management teams to provide operational planning, including establishing goals, fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Drive communication with various Corporate Management to ensure alignment of day to day and long term directions. Evaluate, negotiate, and recommend external consultants, contractors, and vendors based on project needs using various methodologies for local technology, business, or facility projects. Maintains currency of knowledge with respect to relevant technology, equipment, standards, best practices, and/or systems. Direct the staff to benchmark, analyze, report on, and make recommendations for the continuous improvement and growth of their respective teams and systems. Work closely with business managers to select, plan, and implement solutions to business requirements. Prioritize and escalate problems to the appropriate management and vendors. Leads the implementation of company and technology standards, policies, and procedures, including those for disaster recovery and service provisioning. Ensures the monitoring of global websites, applications, and infrastructure and facilitates timely communication and escalation. Performs miscellaneous job-related duties as assigned. Comply with all company and IS Department Policies and Procedures. Strategize and collaborate with other global IS leaders. Proactively communicate status and health of teams within IS. Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance. Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices. Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination. Manages daily operations to meet department and company objectives. Works with minimum supervision and makes independent judgments. Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments. Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels. 
Extremely confidential and trustworthy. Demonstrates knowledge, experience and understanding of critical job function of the team and people management. Assists management with development of results oriented strategies. Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

Good knowledge of commonly used IT concepts, practices and procedures. Strong knowledge of common computer hardware, software, and peripherals. Knowledge of technology standards and best practices. Knowledge of project management methodologies (i.e. waterfall, Scrum, Kanban). Possesses good interpersonal skills. Proactive and highly effective written and verbal communication. Very good ability to work on multiple assignments and effectively manage time and priorities of staff. Very good organization and project management skills. Possesses strong leadership skills. Able to maneuver in, under, and around work areas and stations as needed to install equipment.

EDUCATION & EXPERIENCE

Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including: Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor. External candidates: Minimum 3 years as a supervisor or higher-level management position Experience in managing teams for: Help desk support ,Server, Telecommunications, and Network administration or Remote System Monitoring, Software Quality Assurance , application support, Experience in managing multiple IT customer stakeholders simultaneously.


This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.