Associate SME
4 weeks ago
Required Skills
Domain | IT in Banking | Customer Support
Technology | Network Monitoring Tools | Traverse
Behavioral | Aptitude | Communication
Technology | Network Monitoring Tools | Solarwinds
Behavioral | Aptitude | Information Processing
Education Qualification :
Any Graduate
Certification Mandatory / Desirable :
Technology | IT Certifications | Microsoft Certification | Microsoft Windows Server Networking Fundamentals
Details:
1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc.
2. Patch Management:
a. Deployment of monthly updates on every patch Tuesday following the Change process
b. Provide the patching status report to the customer
3. Software Distribution:
a. Deployment of application versions to keep the devices complaint
b. Provide the deployment status report to the customer
4. Hardware and Software Inventory:
a. Generate hardware and software inventory reports as per the customer requirements
5. Configure features Asset intelligence, DCM, Reporting
6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc.
7. SCCM Client installation on Servers and Desktops
8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices
9. Expertise in Windows Batch Scripting
10. Monitor and troubleshoot the SCCM infrastructure components and client health issues
11. Monitor and Troubleshoot:
a. Monitoring the daily health of SCCM infrastructure components and client issues
b. Troubleshoot failed SCCM components and clients
c. Troubleshoot failed Software and Patch Deployments
12. Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks
13. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis
14. Prepare and maintain SOP documents to help L1 team
15. Manage and lead team of L1
Technical Skills: In-depth understanding on any one of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,
Behavioral skills:
1. Good verbal and written communication skills
2. Time management
3. Ability to collaborate and work in a team
4. Problem solving
5. Planning, organizing and prioritizing
6. Active listening skill
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