Program Manager ACES, OPTIMA

4 weeks ago

Chennai, India ADCI MAA 12 SEZ Full time
The OPTIMA team is seeking a Program Manager to establish the ACES Team and drive cross-functional wide projects and innovate new processes at scale. You will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

Key job responsibilities
The ACES PM will help drive improvements in our operations team which operates in emerging technology space like AI/ML/LLM and plays a key role in improving Amazon customer experience (CX) worldwide. The role is expected to coach the Operations team to drive efficiency, speed, scale and quality in the processes and also expected to work with stakeholders at levels. If you are customer obsessed, passionate about data and operations excellence, keen to learn, agile, have ability to influence leadership teams and like working with partner teams across time zones then this role is for you.

• Drive Process, Tools and Policy Standardization across business and operations.
• Dive deep into technical and operational details of the business (e.g., key dependencies, business drivers/KPIs, develop actionable business insights, etc.)
• Drive improvement plans aligned to OP2 business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.
• Establish a clear alignment between ACES team/Ops Team and the Operational Productivity improvements, resulting in an visible OP2 improvement plan to be followed up on an ongoing basis.
• Organize ACES Kaizen events and create platforms for learners to continuously engage in ACES methodologies.
• Innovate to improve customer experience and continuously improve organizational efficiency.
• Engage with leadership and diversified stakeholder groups to identify and solve complex, ambiguous, high impact business problems

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in AI/ML/LLM Operations
- Graduate /Post graduate from a Top Tier B School/Engineering College
- MBA or Post graduate Diploma
- Certified or trained in Lean Six Sigma methodology
- Experience in data analysis, either through professional experience or educational qualification

  • Program Manager, OPTIMA

    4 weeks ago

    chennai, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is seeking a Capacity Planning Program Manager to establish and led the Capacity Planning team in OPTIMA.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at...

  • Program Manager, OPTIMA

    4 weeks ago

    Chennai, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is seeking a Capacity Planning Program Manager to establish and led the Capacity Planning team in OPTIMA.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at...

  • Senior Program Manager, OPTIMA

    1 week ago

    chennai, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is looking for a Senior Program Manager, PMO who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to help develop Amazon's LLMs through Reinforcement Learning. We aspire to provide an...

  • Senior Program Manager, OPTIMA

    2 weeks ago

    Chennai, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is looking for a Senior Program Manager, PMO who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to help develop Amazon's LLMs through Reinforcement Learning. We aspire to provide an...

  • Senior Operations Manager, OPTIMA

    3 days ago

    Chennai, India ADCI MAA 12 SEZ Full time

    The OPTIMA team is looking for a Senior Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across...

  • Social Media Marketing Specialist

    4 days ago

    Chennai, India Optima Response Management Pvt. Ltd. Full time

    Company DescriptionOptima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. We specialize in Full Service and Digital Marketing including E-commerce. Since our establishment in 2008, we have delivered value to some of the biggest companies in the world, in the country, and those aspiring to join that league.Role...

  • Social Media Marketing Specialist

    4 days ago

    Chennai, India Optima Response Management Pvt. Ltd. Full time

    Company DescriptionOptima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. We specialize in Full Service and Digital Marketing including E-commerce. Since our establishment in 2008, we have delivered value to some of the biggest companies in the world, in the country, and those aspiring to join that league.Role...

  • Social Media Marketing Specialist

    3 days ago

    chennai, India Optima Response Management Pvt. Ltd. Full time

    Company Description Optima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. We specialize in Full Service and Digital Marketing including E-commerce. Since our establishment in 2008, we have delivered value to some of the biggest companies in the world, in the country, and those aspiring to join that league. Role...

  • Junior Art Director

    7 days ago

    Chennai, India Optima Response Management Pvt. Ltd. Full time

    Company DescriptionOptima Response Management Pvt. Ltd. is a 360-degree Advertising Agency based in Chennai. We specialize in Full Service Advertising including Print, TV and Outdoor advertiisng, Digital Marketing including Websites, Google and Meta Ads, Social Media Posts and more. Since our founding in 2008, we have worked with some of the biggest names...

  • Junior Art Director

    1 week ago

    Chennai, India Optima Response Management Pvt. Ltd. Full time

    Company DescriptionOptima Response Management Pvt. Ltd. is a 360-degree Advertising Agency based in Chennai. We specialize in Full Service Advertising including Print, TV and Outdoor advertiisng, Digital Marketing including Websites, Google and Meta Ads, Social Media Posts and more. Since our founding in 2008, we have worked with some of the biggest names...

  • Junior Art Director

    7 days ago

    chennai, India Optima Response Management Pvt. Ltd. Full time

    Company Description Optima Response Management Pvt. Ltd. is a 360-degree Advertising Agency based in Chennai. We specialize in Full Service Advertising including Print, TV and Outdoor advertiisng, Digital Marketing including Websites, Google and Meta Ads, Social Media Posts and more. Since our founding in 2008, we have worked with some of the biggest names...

  • Program Manager

    3 weeks ago

    Chennai, India Mindsprint Full time

    We are Mindsprint! A leading-edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change. For over three decades we have been accelerating technology transformation for the Olam Group and their large base of global clients. Working with leading technologies and empowered with the...

  • Program Manager

    3 weeks ago

    Chennai, India Mindsprint Full time

    We are Mindsprint! A leading-edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change. For over three decades we have been accelerating technology transformation for the Olam Group and their large base of global clients. Working with leading technologies and empowered with the...

  • Program Manager

    3 weeks ago

    Chennai, India Mindsprint Full time

    We are Mindsprint! A leading-edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change. For over three decades we have been accelerating technology transformation for the Olam Group and their large base of global clients. Working with leading technologies and empowered with the...

  • Program Manager

    17 hours ago

    Chennai, India Mindsprint Full time

    We are Mindsprint!A leading-edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change. For over three decades we have been accelerating technology transformation for the Olam Group and their large base of global clients.Working with leading technologies and empowered with the freedom...

  • Sr Operations Manager

    1 week ago

    chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Sr Operations Manager

    1 week ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Program Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Primary Skills : Program Manager/Application Transitions ManagementLevel - SM/ADQualification:MBAorMasters degree strongly preferred,Bachelor degree requiredResponsibility:Program GovernanceEstablishes,executes and oversees program governance ie stakeholder management,communication ceremonies,benefits` management, change management,scope...

  • Program Manager

    4 weeks ago

    chennai, India NielsenIQ Full time

    Company Description Program Manager/Scrum Matser- Chennai/ Pune, India So where do you fit here? NielsenIQ technology projects, like our clients, span the globe and require managers that can connect the dots for the big-picture strategy. As a Program Manager at NielsenIQ, you will lead complex, high-visibility initiatives throughout the...

  • Program Manager

    4 weeks ago

    Chennai, India NielsenIQ Full time

    Company Description Program Manager/Scrum Matser- Chennai/ Pune, India So where do you fit here? NielsenIQ technology projects, like our clients, span the globe and require managers that can connect the dots for the big-picture strategy. As a Program Manager at NielsenIQ, you will lead complex, high-visibility initiatives throughout the project...