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System Analyst

3 months ago

Thane, India ALTRES Technologies Full time

ALTRES, headquartered in Honolulu, Hawaii (USA) and in existence since 1969, is working on industry leading products for the HR industry. We are looking for System Analyst with 5+yrs of experience to join our growing team that will appreciate a dynamic, creative and competitive work environment, that pairs perfectly with the stability and support of a successful organization with 5 decades of satisfied customers in the market.

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Roles:

A comprehensive role like this one calls for taking up the following responsibilities: 

·       Single point of contact for end users to receive support and maintenance for computers and network systems.

·       Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PCs, terminals, printers, and scanners) to ensure optimal workstation performance.

·       Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

·       Troubleshooting network connectivity in a LAN/WAN environment.

·       Works with vendor support contacts to resolve technical problems.

·       Desktop computing equipment and software.

·       Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, and computers.

·       Configuring and maintaining server and firewall equipment.

·       Maintain computer equipment inventory and track additions/changes.

·       Conferencing systems, application servers, and administrative systems.

·       Works to purchase hardware and software.

·       Assesses functional needs to determine specifications for purchases

·       Orders computer supplies.

·       Creating virtual machines in the MS Hyper-V environment according to requirements and troubleshooting related issues.

·       Resolve issues related to Active Directory, DHCP and DNS

·       Troubleshooting MS O365-related issues ( E.g. MS Outlook, Teams, Share point)

·       Knowledge on VLANs, IP Subnetting, Routing, VPN.



Requirements

As a potential candidate, you are expected to have the following skills (technical): 


•   Diploma or degree in the field of computer science or Networks.

•   Minimum 3 years of work experience in a technical support position.

•   Minimum 3 years experience in using Hyper-V Server 2022.

•   Proficiency in AD (Active Directory) and Windows servers.

•   Industry certifications including A+, N+ and/or MCSE/CCNA is a plus.

•   Analytical and problem-solving skills.

•  Good communication (verbal and written) skills with the ability to communicate with a network team based in the USA.

•   Superior support skills.

                  •   Comfortable to work in 24/7 shift.

Benefits

•   Competitive salary and benefits 

•   Great learning and development opportunities 

•   Working with an organization that keeps up to date with industry's best bench marking in every aspect