Implementation Specialist

3 months ago

Mumbai, India FactSet Full time

VALUES THAT DEFINE OUR CULTURE: We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

Department Brief: Clients look to FactSet's Professional Services & Implementation group to develop and implement buy-side solutions that solve their most complex problems. Our clients see the team as a key partner when complex changes occur at their firm. These changes could include large-scale deployments of FactSet solutions, organizational changes, and/or enhancing custom processes.

The Professional Services and Implementation team is seeking an Implementation Specialist to join our group to focus on delivering our Performance, Analytics and Risk Solutions to our clients. Implementation Specialists are part of a fast growing team comprised of subject matter experts, combining product and industry knowledge to help ensure customer success during implementations.

Key responsibilities for the role include:

Invest time to become an expert across our analytics suite of products and cross leverage your industry knowledge

Partner with clients and colleagues to gather business requirements and translate them into solutions

Develop high-quality workflows for our clients that are scalable, supportable, and exceed our clients’ expectations

Partner with our data integration teams to advise on extracting, transforming, and loading client and third-party data for use in FactSet

Collaborate with internal and external project management personnel to communicate progress, maintain scope and identify risks

Perform checks on your outputs to ensure we provide solutions that are of high quality

Effectively communicate with our most sophisticated users via a strong understanding of investment principles and their application in the industry.

Identify growth strategies by outlining client organizational structures and uncovering additional opportunity during the implementation process.

Document solutions to ensure supportability

Partner with Product Development and Engineering to ensure that client feedback is integrated into our products where feasible

Provide user training and support the development of training programs.

Facilitate transition from implementation phase to support.

Required Skills:

5+ years of relevant experience within the industry

Strong product or industry knowledge in buy-side solutions, particularly in the areas of performance, risk, analytics, and/or reporting

Track record in delivering complex implementation projects

Detail-oriented with the ability to see the big picture

Enthusiastic with a keen sense of initiative and a desire to take ownership

Ability to work independently and collaboratively with team members in offices globally

Strong communication and interpersonal skills

Ability to work on multiple projects simultaneously with shifting priorities and responsibilities

Ability to maintain composure in stressful situations

Ability to interact effectively with senior-level FactSet stakeholders and clients

CIPM, CFA, FRM, or desire to pursue is a plus

Company Culture and Benefits : At our organization, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry.

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