Default claims processingFilling US Mortgage

4 weeks ago


Mumbai, India 2coms Full time
JobDescription for SME/PS
JobDescription of Subject MatterExpert

JobTitle:SME
Reportingto:TeamManager/TeamleaderOperations

Objectives
TheSMEs objectiveis toactivelyassistateam inaccordance withlaid downproceduresto
achieveand maintainrequisitestandards ofquality andproductivity. He /she willreportto
theTeamleader/TeamManagerOperations whowill bethe firstpoint ofcontact forany
issuesquestions orconcerns.

KeyResult Areas(KRAs)

Leadership:
TheSMEisresponsiblefor maintainingconstant processknowledge intheteam.
Responsiblefor maintaining and documenting all updates received from thebusiness
area.
Willbe a part ofclients calls as required and will beresponsible to update the teams
alongsidethe Supervisors
Responsiblefor cascading / providing training on new updates to all teammembers.
Responsiblefor conducting the knowledge check.
Responsiblefor suggesting and driving processimprovements.
Shouldhave multitasking skills as a Trainer / QC / Processor and willconduct
refreshertrainings / handle Quality sessions on a needbasis.
Monitorand coach underperformers to improve their quality andefficiency.
Tobe a part of the regular production and produce agreednumbers.
Addressand ensureresolution onall processrelated queriesof theteammembers

EssentialFunctions:
Reviewanalyze and ensure timely settlement of investor and mortgageinsurance
claimsand managing claims to determine status and bring to closure andrequest
extensionsas needed.
Mustbe updated with all investor guidelines inorder to fileclaims.
Documentand maintain all system necessary for proper claim handling andfollow
up.
Researchissues and obtain proper supporting documentation in a timelymanner as
requestedby the investor or mortgage insurancecompany.
Monitorclaim process reports to ensure all required responses are timelyfiled.
Completetimely audits of all assigned claims to ensure all requirementshave been
metand claim process can be validated.

Qualification:
Diploma/ Graduate anydiscipline.
34 years ofexperience in BPO U.S Mortgage/ DataProcessing background.
Previousexperience with mortgage claim filing is arequirement.

Minimumof 2 years in the Sr. Process Associaterole.

SkillSets
Goodinterpersonal skills
Goodwritten and verbal Communication skills
Abilityto coach


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