Customer Service Trainer
4 weeks ago
Job description
Desired Candidate Profile-
Must have exposure to Customer Service & Behavioral Training
Must have handled stakeholders
Must have handled Blue Collar & White Collar, people
Must be an Individual Contributor
Must be from Bangalore and speak fluent English and Tamil
Roles and Responsibilities
JOB RESPONSIBILITIES
1. Responsible for executing the operational requirements of the Customer Service Academy in developing and delivering the content.
2. Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.
3. Must have a minimum of 5 years of prior training experience.
4. Manage all aspects of the training environment, including reporting requirements.
5. Identify improvements to the training curriculum and provide recommendations to CLL and client leadership
6. Proactively identify knowledge gaps and operational policies
7. Represent the training organization in meetings and interactions with both Operations and client points of contact.
8. Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback
9. Deliver Classroom and Virtual instructor-led sessions to Asset teams.
10. Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
11. Review materials in regards to content and facilitation and evaluations received
12. Conduct periodic audits/ assessments and report feedback
Basic Requirements-
Background in training and/or adult learning
Strong management skills
Experience in managing both individuals and teams
Strong understanding of our business, core values, and goals
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multitasking capability and proven success in a fast-paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint) or the ability to learn technology quickly
-
Customer Service Executive
4 weeks ago
Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full timeHi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...
-
Soft Skills Trainer
4 weeks ago
Kengeri, Bengaluru, Karnataka, India Cordillera Innovations Service Pvt Ltd Full timeSoft Skills Trainer Company : Cordillera Innovations Service Pvt Ltd (CIS) Job Type : Full-Time Experience : 3 Years Schedule : Day Shift (WFO) Education : Any Degree Language : English,Kannada Work Location : Kengeri, Bengaluru Number of Openings : 2 **Responsibilities**: - A skills trainer teaches people various skills that will help them execute...
-
Trainer
4 weeks ago
Bengaluru, India career page Full timeLooking for a soft skills trainer. who have min 3-5 years of exp in soft skills training. oft Skill Trainer has become an indispensable employee of every organisation in the recent past. Witnessing cut-throat competition in this globalized era every organization whether it is private or state-run, is looking for something extra for its prospective...
-
Customer Service Assistant
4 weeks ago
Bengaluru, India SAGAR SOLUTION Full timeCustomer Support - Voice Process Qualification : Any Graduate+ Freshers and experienced both Versant -3 or 4 6 Days working Rotational shift for 9hrs between 9AM - 9PM for male, 9AM -8PM for female Rotational Off Work from Office CTC : Freshers Upto 18511/- per month Take Home : Freshers upto 14,145/- per month CTC experienced: upto 20500/- per...
-
QA Trainer
4 weeks ago
Bengaluru, Karnataka, India Titan Company Full timeTrainer for Customer Engagement across all Non-Physical customer touch points **Unique Job Role** QA Trainer **Function** Corp **Reporting to** Head UCE **Business** CRM **Grade** **Date** Job Details Customer Service Trainer, will be responsible for the training of our contact center and Retail teams interacting with customers across all non-physical...
-
Customer Service Executive
4 weeks ago
Bengaluru, Karnataka, India victaman service private limited Full timeProvide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹14,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...
-
Customer Service Assistant
4 weeks ago
Bengaluru, Karnataka, India victaman service private limited Full timeProvide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...
-
Customer Service Care
4 weeks ago
Bengaluru, Karnataka, India victaman service private limited Full timeProvide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...
-
Java Trainer
3 weeks ago
Bengaluru, India Besant Technologies Full time**Job description** JAVA TRAINER Desired Experience Level 3 - 10 years Desired Expertise Core Java, JDBC, Servlet, JSP, Struts, Spring, Hibernate, Web Services and Tomcat Roles and Responsibilities Trainer / Faculty Embedded Trainer Technical Trainer Strong Communication and Team Skills. **Speak with employer** +91 8925906494 **Job Type**:...
-
Bpo Trainer
4 weeks ago
Bengaluru, India ONESOURCE ATREUS Full timeWe are hiring BPO TRAINER REQUIRMENTS: Industry: Should be from BPO INDUSTRY only Process: Should have Customer service process experience as a trainer is mandatory Experience: Need minimum 1 yr experience as BPO Trainer into Customer service process Location: Bangalore Qualification: Graduates **Salary**: Max 35k in-hand Age criteria: Max 39 **Job...
-
Trainer sourcing specialist
5 days ago
Bengaluru, India ProBits Technologies Full timeAnalyse and understand the training needs and identify suitable trainer for the training, Sourcing trainer profiles if required. Coordinate between trainer and customer to set the expectations and schedule the training program Coordinate with internal IT team/customer to setup the lab for training program End to End Coordination and Delivery of Training...
-
Housekeeping Trainer
4 weeks ago
Bengaluru, India ART OF LIVING HUMAN RESOURCES Full timeHOUSEKEEPING TRIANER for Five Star Hotel. A house keeping trainer is responsible for developing and delivering training programs on effective cleaning, organization, and maintenance. They create training materials, conduct hands-on demonstrations, emphasize safety protocols, and enforce quality standards. Additionally, they may cover time management,...
-
Stock Market Trainer/mentor
7 days ago
Bengaluru, India Trendy Education Service LLP Full timeWe are seeking an experienced Head Stock Market Trainer to join our institute in Bangalore. As the Head Trainer, you will be responsible for developing and delivering comprehensive stock market training programs. Your expertise will empower individuals to make informed decisions in the complex world of stock markets. **Responsibilities**: - Design and...
-
Aws,devops Trainer
4 weeks ago
Bengaluru, India Besant Technologies Full time**Key Skills** Linux, Networking, Security, Python,Database Fundamentals, AWS Core Services, AWS Trainer, DevOps, DevOps Tools **Education** - **Any Degree** Experienced trainers with good knowledge of Cloud technologies like AWS / DevOps/ Microsoft / Google. Strong knowledge of web technologies and enterprise development Assist in developing &...
-
Trainer sourcing specialist
5 days ago
Bengaluru, India ProBits Technologies Full timeAnalyse and understand the training needs and identify suitable trainer for the training, Sourcing trainer profiles if required.Coordinate between trainer and customer to set the expectations and schedule the training programCoordinate with internal IT team/customer to setup the lab for training programEnd to End Coordination and Delivery of Training...
-
Trainer sourcing specialist
6 days ago
Bengaluru, India ProBits Technologies Full timeAnalyse and understand the training needs and identify suitable trainer for the training, Sourcing trainer profiles if required.Coordinate between trainer and customer to set the expectations and schedule the training programCoordinate with internal IT team/customer to setup the lab for training programEnd to End Coordination and Delivery of Training...
-
Coach and Master Trainer
4 weeks ago
Bengaluru, India ANZ Banking Group Full time**Req ID**: 49689 **Department**: AR Customer Services Ops Credit Control & Quality **Division**: Australia Retail **Location**: Bengaluru About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve...
-
Personal Trainer
4 weeks ago
Bengaluru, India ProGen Weight Management Full timeFull time - Bangalore, Mumbai Driven by science, inspired by results **Description of the position**: We are looking for knowledgeable Personal Trainers who are passionate about helping patients achieve their goals and lead healthier lives. Personal Trainers will work according to the ProGen Method protocol and need to develop trusting partnerships with...
-
Personal Trainer
4 weeks ago
Bengaluru, India ProGen Weight Management Full timeDriven by science, inspired by results **Description of the position**: We are looking for knowledgeable Personal Trainers who are passionate about helping patients achieve their goals and lead healthier lives. Personal Trainers will work according to the ProGen Method protocol and need to develop trusting partnerships with their patients. They may also...
-
Tally Trainer
4 weeks ago
Bengaluru, India Legpro consultants pvt ltd Full time**HIRING FOR TALLY TRAINER / OFFICE ADMINISTRATION FACULTY** **Education and Experience**: - graduation degree will be an added advantage - **2+ years of experience as a Tally trainer** **Trade specific** Conduct training for Office Administration course. This will include the following modules: - Life Skills - Etiquette and Grooming - Basic English -...