ServiceNow Virtual Agent Developer

4 weeks ago

Hyderabad, India APN Consulting Full time
APN Consulting has an immediate need for a client requirement:
Role: ServiceNow Virtual Agent Developer
Location: Hyderabad
Experience: 4+ years
FTE

Shift: Regular
1) System Administrator certification Nice to Have , CAD certification
2) Thorough Knowledge on out of the box applications like ITSM / CSM / HRSD and custom application development
3) Good to have service portal development knowledge/ experience
4) Good exposer on the ServiceNow platform, having good knowledge on ServiceNow components like client scripts, business rules, ACL, Script includes, UI pages, Ui actions, work flows, flow designer...
5) Having knowledge on integration with third-party systems like Salesforce
6) Overall – 5+ years of experience.

Position Overview:

We are seeking a skilled and motivated ServiceNow Virtual Agent Developer to join our dynamic team. As a ServiceNow Virtual Agent Developer, you will play a critical role in designing, developing, and implementing intelligent virtual agents and chatbots to enhance user experiences and streamline processes within the ServiceNow platform. Your expertise in ServiceNow's Virtual Agent platform, natural language processing (NLP), and user-centric design will contribute to our organization's success in delivering efficient and effective solutions.

Responsibilities:
  • Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.
  • Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
  • Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.
  • Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.
  • Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.
  • Continuously monitor and analyse virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.
  • Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
  • Stay up to date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or related field; or equivalent work experience.
  • Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations.
  • Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer.
  • Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses.
  • Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs.
  • Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration.
  • Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
  • ServiceNow certification(s) in Virtual Agent Development is a plus.
  • Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable

  • ServiceNow Virtual Agent Developer

    1 week ago

    Hyderabad, Telangana, India APN Consulting Full time

    APN Consulting has an immediate need for a client requirement:Role: ServiceNow Virtual Agent DeveloperLocation: HyderabadExperience: 4+ yearsFTEShift: Regular1) System Administrator certification Nice to Have ,CAD certification2) Thorough Knowledge on out of the box applications like ITSM / CSM / HRSD and custom application development3) Good to have service...

  • ServiceNow Virtual Agent Developer

    4 weeks ago

    hyderabad, India APN Consulting Full time

    APN Consulting has an immediate need for a client requirement: Role: ServiceNow Virtual Agent DeveloperLocation: HyderabadExperience: 4+ yearsFTEShift: Regular1) System Administrator certification Nice to Have , CAD certification 2) Thorough Knowledge on out of the box applications like ITSM / CSM / HRSD and custom application development3) Good to have...

  • Software Engineer

    19 hours ago

    hyderabad, India ServiceNow Full time

    Job DescriptionGlobal Demo org is a newly created function that creates outcome/solution-based demos. We help our Solution Consultants and Partner ecosystem drive sales by providing them with the necessary narratives to do a demo as part of the sales cycle. Software Engineer, Demo Engineering is about to embark on several strategic transformation efforts,...

  • Software Engineer

    7 days ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionGlobal Demo org is a newly created function that creates outcome/solution-based demos. We help our Solution Consultants and Partner ecosystem drive sales by providing them with the necessary narratives to do a demo as part of the sales cycle.Software Engineer, Demo Engineering is about to embark on several strategic transformation efforts,...

  • Sr Software Engineer

    1 month ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionTeamServiceNow Platform Administration team of talented and energetic individuals. The team works closely with application developers, product owners and PMO to maintain ServiceNow internal instances.RoleWe are seeking a senior software engineer for the day-to-day execution of Application Administration/Development responsibilities of Service...

  • Sr Software Engineer

    3 weeks ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionTeamServiceNow Platform Administration team of talented and energetic individuals. The team works closely with application developers, product owners and PMO to maintain ServiceNow internal instances.RoleWe are seeking a senior software engineer for the day-to-day execution of Application Administration/Development responsibilities of Service...

  • Software Engineer

    6 days ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr Software Engineer

    4 weeks ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr Software Engineer

    3 weeks ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • ServiceNow Developer

    1 week ago

    hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:      Be a ServiceNow Developer for ServiceNow! Build high-quality, scalable, and secure ServiceNow applications that are used by ServiceNow Security and other Engineering teams. Learnings first: Get to learn and work on the latest ServiceNow Application & Platform features. End-to-end ownership:...

  • ServiceNow Developer

    13 hours ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:   Be a ServiceNow Developer for ServiceNow!Build high-quality, scalable, and secure ServiceNow applications that are used by ServiceNow Security and other Engineering teams.Learnings first: Get to learn and work on the latest ServiceNow Application & Platform features.End-to-end ownership: Directly...

  • ServiceNow Developer

    7 hours ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Staff ServiceNow Developer

    1 month ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Staff ServiceNow Developer

    3 weeks ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Contact Center Agent

    2 weeks ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionThe Role:We are currently seeking 2 motivated Contact Center Agents to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will:Professionally answer calls...

  • Contact Center Agent

    2 weeks ago

    hyderabad, India ServiceNow Full time

    Job DescriptionThe Role: We are currently seeking 2 motivated Contact Center Agents to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will: Professionally answer calls...

  • Contact Center Agent

    1 week ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionThe Role: We are currently seeking 2 motivated Contact Center Agents to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will: Professionally answer calls...

  • Contact Center Agent

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Contact Center Agent

    2 weeks ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Contact Center Agent

    2 weeks ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...