Manager Operations
2 weeks ago
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us
Job Description :
Own performance of the BU’s operation across sites
Own Operational performance for Inhouse & outsourced partner for the business unit Develop and track key performance indicators (KPIs) for support operations. Develop and implement operational strategies to enhance the overall efficiency and effectiveness Establish and maintain quality standards for support operations. Monitor and minimise the ageing of the support queueBuild and operate the operations playbook for the BU
Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem Maintain operational relationships across Internal and external support teams (Business, Strategy, Vendor, TnQ, WFM etc) and work with them to take the operation forward Optimize resource allocation, including people, technology, and tools, to ensure efficient and effective support operations. Analyze existing processes and workflows to identify areas for improvement. Should be able to identify and Program manage process/efficiency improvement projects Implement measures to reduce response/resolution times, and enhance overall experience.Team Management
Lead and manage a team responsible for the day-to-day operations. Foster a culture of excellence, teamwork, and continuous improvement within the support operations team. Encourage and actively participate in professional development plans for team members. Work collaboratively to identify people's career goals, skill gaps, and areas for growthDesired skills and experience:
Skills
Ability to think holistically and in a structured fashion to solve problems Ability to deepdive on any people, process and technology failure points and come up with actionable and drive them to closure by working with respective partners Ability to understand data trends and make inferences, create plans of action and prioritization strategies for improvement Strong interpersonal and communication (written & verbal) skills with an eye for detail Ability to understand and implement strong process and governance frameworks keeping in mind both short term and long-term objectives of the organization Self-driven, proactive, with high levels of ownership Ability to work collaboratively with othersExperience
Graduate with good Operations understanding with at least 7 - 10 years of service operations experience & with at least 3 years in a people management role Proven experience in customer service operations management, with a focus on team leadership.PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy-
Operations Manager
12 hours ago
Bengaluru, India Acquist Marketing & Information Solutions Private Limited Full timeMy LokalMarket www.MyLokalMarket.com is an E-Commerce start-up, specializing in delivering kitchen essentials including specialty staples, poultry, fish, and meats, directly to our customers' doorsteps. We are looking to hire a dynamic Operations Manager to join our team.Operations Manager is responsible for overseeing and optimizing the day-to-day...
-
Operations Manager
4 weeks ago
Bengaluru, India Royal Ace Full timeCompany Description Royal Ace is a luxury hotel located in Bengaluru, surrounded by refreshing greenery and vertical gardens. The hotel offers a range of amenities and facilities, catering to both leisure and corporate guests. It is conveniently located near tourist attractions, tech parks, malls, commercial hubs, restaurants, pubs, and hospitals. Role...
-
Operations Manager
4 weeks ago
Bengaluru, India Royal Ace Full timeCompany Description Royal Ace is a luxury hotel located in Bengaluru, surrounded by refreshing greenery and vertical gardens. The hotel offers a range of amenities and facilities, catering to both leisure and corporate guests. It is conveniently located near tourist attractions, tech parks, malls, commercial hubs, restaurants, pubs, and hospitals. Role...
-
Operations Manager
4 weeks ago
Bengaluru, India Xiaomi India Full timePosition: XEF Operations Manager – GTM Partnership Location: Bangalore, India Report to: Senior Manager Job Responsibilities: The Operations Manager for Xiaomi Easy Finance is responsible for overseeing the end-to-end operations of the XEF program. This role involves negotiating, onboarding, and managing NBFC/fintech partners, collaborating with...
-
Operations Manager
1 week ago
Bengaluru, India Novo Nordisk Full timeThe position holder will be responsible for overseeing the day-to-day operations in the Asia time zone, ensuring that all processes and procedures are running smoothly and efficiently. This role requires excellent organizational and communication skills, as well as the ability to manage multiple tasks and prioritize effectively. Be an individual...
-
Manager - Operations
4 weeks ago
Bengaluru, Karnataka, India Allstate Insurance Company Full timeProperty Manager Processing Services: Job Description Job Summary:This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctomes that positively influence the customer experience and claims processing lifecycle....
-
Operations Manager
3 weeks ago
Bengaluru, India StoneX Full timeOverview To oversee, and provide leadership and guidance to, a number of support teams based in India providing offshored services to StoneX entities based in both the US and EMEAA. This role will include, but not be limited to, oversight of teams involved in Trade Processing, Operations Systems, Reconciliations, Brokerage and Client Services to...
-
IS Operations Manager
4 weeks ago
Bengaluru, Karnataka, India ABB Full timeIS Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...
-
Sr. Quantitative Risk Analyst
2 weeks ago
Bengaluru, Karnataka, India Shell Business Operations Full timeMarket Risk: The Market Risk department is a specialized unit in Finance Operations that operates in the Chennai and Manila centers. The team has front line responsibility for risk measurement; deal valuation, exposure reporting and price validation. The department pulls together a range of expert skills that ensure accurate and timely reporting, and allow...
-
Operations Manager
1 week ago
Bengaluru, India Paywize Full timeOPERATIONS MANAGER - FOREX Qualifications:- Bachelor's degree, with 4 to 5 years of relevant experience in the financial industry or fintech sectors preferred.- Demonstrated network within the forex remittance market, exchange companies, and related sectors.- Proven track record of success in a sales environment, preferably in a managerial capacity.-...
-
Operations Manager
1 week ago
Bengaluru, India Paywize Full timeOPERATIONS MANAGER - FOREX Qualifications:- Bachelor's degree, with 4 to 5 years of relevant experience in the financial industry or fintech sectors preferred.- Demonstrated network within the forex remittance market, exchange companies, and related sectors.- Proven track record of success in a sales environment, preferably in a managerial capacity.-...
-
Senior Operations Manager
15 hours ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility· Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and innovative...
-
NOC Operation Manager
2 weeks ago
Bengaluru, India NTT Full timeNTT is #Hiring!!Title : NOC Operations ManagerYears of experience : 10+ YearsLocations : Bangalore,Key Skills : Network & Security, NOC background, KPI, NOC practices, IMShould have managed team of 35-40 size of L2, L3, TLs EnggsStrong Global Client facing experience.CCNA, CCNP certified.Strong in Network Technology.Key Roles and Responsibilities:-...
-
Senior Operations Manager
4 weeks ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility · Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and...
-
Senior Operations Manager
4 weeks ago
Bengaluru, India AAJ Enterprises Full timeJob title Senior Operations Manager Reports to VP Operations Duties and Responsibility · Operational MAVERICK: Plan and manage warehouse operations for multiple customers/products/industries in a shared facility Overall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse setting Manage and build robust...
-
Senior Operations Manager
1 month ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility · Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and...
-
Senior Operations Manager
2 days ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility · Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and...
-
Senior Operations Manager
10 hours ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility · Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and...
-
Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Manager, Service Delivery, India Report to:Director, Service Delivery, India Department:Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service...
-
Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Manager, Service Delivery, India Report to:Director, Service Delivery, India Department:Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service...