Assistant Vice President, OTC

2 months ago

Jaipur, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Assistant Vice President, OTC (Order Management & Customer Service)

In this role you are expected to demonstrate ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry/capture to payment. This includes a variety of tasks, such as order entry, order validation, exception management, contract management, trade deductions management. The ideal candidate will have strong analytical and problem-solving skills and excellent customer service and communication skills.

Responsibilities:

• Follow established policies & procedures as laid out in SOPs and other relevant process documents.
• Manage the following areas - Order Management, Customer Service
• Drive Digital & Process Transformation
• Support month-end close activities.
• Willing to work in US shifts and follow US calendar for Holidays.
• Be a central point of contact for an account(s) with an onsite team.

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor’s or Master’s degree 
• Relevant years of experience in Order to Cash and Managing large teams 
• Relevant years of experience in managing Order Management or Customer Service teams 
• Managed a span of atleast 50-60 employees.
• Must have done transitions, led transformations / automation initiatives.
• Demonstrated excellent stakeholder mgmt. 
• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• Must be self-reliant, resourceful, and proactive in approaching tasks.
• Strong analytical skills and ability to work with complex data.
• Excellent attention to detail and problem-solving abilities

Preferred Qualifications/ Skills

• Must have worked on ERPs Order 2 Cash management systems (SAP / Oracle / Salesforce / TPM)
• Strong communication skills with the ability to express ideas and recommendations clearly and briefly.
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
• Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment.
• Proficient in Microsoft Office - Excel, PowerPoint, and Word.
• Ability to multi-task and prioritize items with specific time constraints.
• Ability to adapt to the business's changing needs.
• Client-focused mindset with proven ability to respond quickly to internal and external client requests.
• Knowledge of all Order-to-cash processes in the CPG or retail industry.

Desirable Skills:
• Excellent communication/ interpersonal skills 
• Exposure to ERP systems (SAP), High Radius / Get Paid or other automation tools 

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