Associate - Business System Administrator

Job Title - Associate - Business System Administrator

Career Level - C2

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities.

What we do:

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.

A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.

We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams.

We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients. With the accomplishments, commitment and passion that you bring, I’m excited about what we will achieve together towards realizing AstraZeneca’s bold ambition.

ABOUT THE ROLE

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. The Science & Enabling Units IT is AZ’s global IT capability function supporting key business areas operating out of sites across the US, UK, Sweden, India & Mexico.

Global commercial operations (GCO) is part a of the Global Business Services and is the operating arm that supports AstraZeneca Global Marketing teams with quality, relevant and up to date Commercial Content, support marketing campaigns with Digital Multi Channel Marketing capabilities, Digital Multi Channel Brand analytics and Global Meetings & Events. This helps in providing end to end content services across AZ, reducing time to market, consistency in Brand messaging and save cost.

Global Meetings and Events service is focused on creating an enterprise-wide approach to meetings management logistics for all non-field led HCP and internal meetings, to facilitate end-to-end management of key planning milestones, as well as oversight for execution, compliance, and financial processes. To meet the objective, GME service team is to provide in-house delivery for registration websites, meeting apps, reporting, and the use of virtual cards.

The Business System Administrator will be part of the Operations Team in AstraZeneca’s newly formed Global Meetings and Events Team. The incumbent will be responsible for the event management system (Cvent) and processes to drive best-in-class meeting and events planning services that are cost effective and deliver value to AstraZeneca. Reporting to the GME Operations Lead, this role has responsibility to manage the day-to-day system support while working to establish and implement best practices with regards to product management and strong data integrity. Initially the role will be focused on establishing a new service in the US, Australia, and global congresses team and then expand into optimizing the services. Other markets will be deployed in future waves

Accountabilities / Responsibilities

Role and Responsibilities

Support initial implementation and next waves of market and regional deployment of the SMMP until globally deployed through close collaboration with IT, GME Regional Directors, GME Operations Team, and in-market stakeholders

Responsible for ongoing system and user maintenance which includes workflow configuration, SOP updates, user/license access, template configuration, field values, data lists, sourcing settings, and all other configurations due to changing business needs

Manage and prioritize issues, inquiries, and requests through ticket management system

Serve as the SME for the Cvent platform providing guidance and recommendation for future changes

Serve as AstraZeneca’s primary POC with the vendor on enterprise-related system usage and strategic oversight

Collaborate with Training team to ensure all operational SOP’s are kept current; and with QA team to ensure data integrity is maintained

Work closely with AstraZeneca IT and vendor to monitor and maintain overall system health, growth, and all integrations

Provide recommendations to GME Service governance process for improvements and changes to the system

Lead meetings between provider and internal IT resources on integration projects including Single Sign-On (SSO), SalesForce.com, Concur, PNR/GDS acquisition, and customized use of Cvent’s API (during implementation phase and BAU)

All of the above should be managed with a concentration on consistency across geographical markets with an ability to accommodate regional variances when justified

Lead the M&E technology governance process (with IT partnership) with an aim to drive the end to end quality, integration health and roadmap including prioritization of system improvements for AZ within Cvent

Manage the technology release plan and coordinate with the GME Training specialist to ensure changes to the GME Technology is delivered with minimal impact to business operations

Train & mentor Jr resource(s) and provide adequate directions and support to groom them.

Essential Requirements

Bachelor’s Degree or equivalent experience with 5-7 years of overall experience

Experience with the Cvent platform strongly preferred

2 – 3 years administering and configuring cloud-based application platforms

Experience with system integrations (SAP, Concur, SalesForce, etc) is preferable.

Previous experience working across a geographically diverse team

Able to anticipate risks and devise solutions that are effectively communicated in a simple and clear way

Education, Qualifications, Skills and Experience

Essential

Strong technical acumen and learning curve

Excellent communication and interpersonal skills.

Excellent spoken and written English language skills.

Proactive approach to problem solving.

Able to grasp and understand new technology and concepts

Bachelor’s degree or equivalent.

Desirable

Experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.

Experience in any product management, preferably in the Meetings & events space.

Knowledge of Web Services & Service Oriented Architecture.

Experience working in a shared service environment.

Experience of working with 3rd party providers.

WHY JOIN US?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

Closing Date