Business Analyst

5 months ago


Kanpur, India MaxVal Full time

·Analyzereal time and historic data on operational performance and customer experience

·Generateand modify user dashboards; partner with development & testing teams tocreate effective tools

·Coordinatewith Salesforce administration & Development teams to take the ownership oftechnical delivery and escalate to relevant resources on roadblocks. -Technical leadership, setting best practices including integration andapplication development, deployment, testing (unit and systems), and iterativerefinement

·Identify& drive continuous improvements in the CRM technology, to improve cost,quality, turnaround time, & customer effort.

·Participatein all aspects of CRM changes: requirements, design, user testing, and/or agilesprints.

·Strongbusiness analysis and functional experience, including requirements gathering,creating/deploying solutions to end users Preferred Qualifications

·Understandbusiness requirements and translate it into functional and technicalrequirements and test scripts

·Actas a single point of contact between the business and technical team

·Enablefunctional delivery and be responsible for User Acceptance Testing (UAT)rollout

·ReviewBusiness cycle reports (Weekly/Monthly/Quarterly/Yearly) to ensure accuracy ofdata in reports in the HR Analytics (HRA) Tool

·Ownthe design, development, and maintenance of ongoing metrics, reports, analyses,dashboards, etc. to drive key business decisions.

·Makerecommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future.

·Definethe data elements and data structure that our team should leverage to enableanalytical capabilities for our product management and engineering teams

·Enableeffective decision making by retrieving and aggregating data from multiplesources and compiling it into a digestible and actionable format

·EnsureKPIs are published and reviewed on a daily, weekly, monthly basis and performanalysis on any behaviors / processes that could impact on data integrity

·Usedata mining, model building, and other analytical techniques to develop andmaintain customer/developer segmentation

·Analyzecurrent delivery trends, provide recommendations and execute on existing or newprograms and / or process improvements to drive productivity and improvedservice delivery.


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