Cloud Ops

3 weeks ago

Bengaluru, India Infogain Full time

Cloud Ops (Lead) with skills Cloud Service Manager, Infrastructure Support, Infrastructure Support L1, ITSM Principles, Servicenow, Servicenow, Cloud Service Incident Management for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)

Posted on: May 30, Share on Linkedin Share on Twitter Share on Facebook

ROLES & RESPONSIBILITIES

Development experience

Should be certified in ITIL, HRSD, ITSM.

Should be having hands on (development) experience on HRSD, ITSM Applications.

Should be able to understand the requirements from business.

Should be having great scripting knowledge.

Should be able to resolve technical issues in the system.

Manage coordination across various technical and functional teams.

Should possess excellent communication skills.

Technical Requirements:

Excellent understanding of the below modules:

HRSD and its workflows , customizations

ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog

ServiceNow Glide API Scripting, JavaScript, HTML, CSS, AngularJS

Experience in 3rd party integrations using REST, SOAP

EXPERIENCE

8-11 Years

SKILLS

Primary Skill: Cloud Service Incident Management Sub Skill(s): Cloud Service Manager, Infrastructure Support, Infrastructure Support L1 Additional Skill(s): ITSM Principles, Servicenow, Servicenow, Cloud Service Incident Management

ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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