Cilent Delight

4 weeks ago

Mumbai, India Apport Software Solutions Private Limited Full time
Roles / Responsibilities:

 

  • Develops Healthy Customer Relationships.
  • Enhances Customer Training.
  • Evaluates and Analyze Customer Needs,
  • Builds Trust and Transparency with Clients.
  • Onboard New Clients.
  • Acts as a Customer Advocate.
  • Encourages Customers to Upgrade their Products.
  • Promotes Customer Loyalty.
  • Reduce churn and retain paid clients.
  • Handle and resolve client solicitations and objections.
Skill Set Requirements: 
  • Highly organized & able to multitask.
  • Self-driven & proactive nature.
  • Excellent communication & interpersonal skills.
  • Strong logical, analytical, and problem-solving and leadership skills.
  • Strong understanding of business & technology.
  • Strong Negotiation & Consultative Abilities.
  • Ability to handle escalations.   
  • Ability to understand, articulate & manage customer expectations.   
  • Ability to learn new CRM software and Ticketing Systems.
  • Knowledge of customer success processes.   
  • Experience in document creation.   
  • Patient and active listener.